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How to Leverage Process Behavior Charts: Webinar Recap

March 15, 2022

We had the honor of hosting a webinar with our Senior Adviser, Mark Graban, author of Measures of Success: React Less, Lead Better, Improve...

Leadership Lessons from Motivational Interviewing

February 11, 2020

One of the things we love doing most is providing the continuous improvement community with more resources and opportunities to learn. Our ...

How to Navigate the Transformation Continuum | Webinar Recap

July 18, 2019

We have been very fortunate to have an impressive lineup of guest presenters for our webinar series on continuous improvement. Roger Chen...

How One Community Hospital is Creating a Culture of CI

February 11, 2020

Recently, our very own Senior Advisor, Mark Graban had the opportunity to chat with Mike McGowan, Director of Process Excellence at...

Webinar | Metrics & Statistics Don't Have to be Scary

March 7, 2019

A while back, we recently had the honor of hosting a webinar with our Senior Advisor, Mark Graban, author of "Measures of Success: React...

How a Lean Adoption Strategy for Public Schools Applies to Everyone

February 11, 2020

I’m excited to be giving a preview of a webinar that Harry Kenworthy is going to be presenting for us on February 19th.

The title of that...

Webinar Preview: How to Use A3 Thinking in Everyday Life

March 8, 2018

What's commonly known as "A3" is a very powerful methodology for problem solving, the planning of projects, or the articulation of...

What is Service Excellence?

May 24, 2017

You may have been hearing the term “Service Excellence” a lot lately, and it may be because of the buzz around the recently published the ...