Showing respect for people is one of the foundations of Kaizen. Respect leads to improvement by reinforcing that their input is valued and that leadership is interested in creating the conditions in which everyone can do their best work.
"Our mission statement about treating people with respect and dignity is not just words, but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management." Howard Schultz
When people think of Kaizen projects, they often expect disruptive, revolutionary change. Still, improvement can be spread most effectively with smaller, incremental improvements that are easy to implement, yet useful in solving annoying problems.
"Small daily improvements over time lead to stunning results. Why? Because consistency is the mother of mastery. And increment improvements are the father of exceptionalism." Robin Sharma
People must see Kaizen's results even if the improvement doesn't directly affect the process they operate. Kaizen software makes it easy to display daily improvement activities and results for the whole organization.
"A strong culture brings in people that are connected to others in the organization. When we are connected to others, barriers break down, we challenge each other more, we gain energy from each other, and ultimately we perform better as a result." Rene Lacerte
Every department and team should consistently apply the continuous improvement tools used to support Kaizen. Standard work should be used to structure improvement and provide a baseline for measuring positive change in any process.
"Small disciplines repeated with consistency every day lead to great achievements gained slowly over time." John C. Maxwell
Fear of the possibility of failure is one reason that some people are reluctant to embrace Kaizen. But a culture of improvement thrives in organizations that are willing to accept the risk that some attempts at improvement will not succeed. Rather than punishing people for trying things that don't work, these organizations encourage experimentation even if it takes a few tries to find the winning approach.
"Failure is not the opposite of success; it's part of success." Arianna Huffington
Improvement projects should be implemented in a way that aligns with the strategic goals of the organization. Leaders must effectively communicate goals and objectives that cascade from the top down to the individual level. These goals should be an essential part of employee performance evaluation.
"The victory of success is half won when one gains the habit of setting and achieving goals." Og Mandino
Kaizen spreads when leaders commit resources and time to it. The investment may be hiring people to be responsible for continuous improvement. It might be investing in training, and it can take the form of implementing technology solutions designed to support Kaizen.
"Don't tell mew hat you value. Show me your budget, and I'll tell you what you value." – Joe Biden
Leading by example is essential, but it is also critical for people to see their peers recognized and rewarded for improving. We recommend broadcasting successful improvement throughout the organization so that everyone can see how much it matters.
"Showing gratitude is one of the simplest yet most powerful things humans can do for each other." Randy Pausch
The Kaizen way of thinking won't spread throughout your organization on its own. Still, if you take this advice, it can quickly catch on and become deeply integrated into your organization's culture. It requires careful thought, time, and resources, but the rewards are worth it.