"I've never, in the past, felt KaiNexus was user-friendly, and now I'm in there more and have learned it is much easier to use." – Missy Fleeman
Change can be daunting, especially when adopting a new platform that initially seems complex. Missy Fleeman, Senior Director of Revenue Cycle at Memorial Health, once had reservations about KaiNexus. At first, it felt like just another place to enter data, and without prior familiarity with the system’s terminology—like cards, lists, and boards—it was easy to feel lost. She also noticed that if staff members didn’t grasp the platform right away, they often felt discouraged from using it consistently.
Additionally, Missy faced challenges with system filters, which made it difficult to find relevant information. She didn’t have access to “how-to” resources that would have eased the learning curve early on. These barriers made the platform feel less intuitive, reinforcing her initial hesitation. As KaiNexus technology has grown and matured, it has become easier to use. Additionally, MHS has been a customer for over 8 years and has aligned around the technology and grew its internal support.
However, once she actively engaged with KaiNexus, her perspective changed. She became more comfortable navigating the system through regular use and discovered reporting and workflow automation efficiencies. What once felt like a hurdle transformed into a powerful tool that streamlined processes and improved team collaboration. More importantly, adopting KaiNexus has strengthened her department’s culture of continuous improvement. With a structured approach to tracking ideas, measuring impact, and ensuring follow-through, her team is now more engaged in problem-solving and innovation than ever before.
Missy’s journey underscores an important lesson: although the learning curve may be challenging at first, leaders who invest time in exploring and adopting new platforms often discover valuable benefits that enhance both their efficiency and team collaboration. While it may take time to adjust, persistence and an open mind can lead to unexpected improvements in daily workflows and overall engagement. For Missy’s team, embracing KaiNexus didn’t just make processes more efficient—it helped create a culture where continuous improvement thrives.