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Customer Blog

Improvement Software Tips and Tricks


Introducing the 2018 Nexie Categories!

Posted by Maggie Millard

May 14, 2018 10:32:48 AM

Do you ever work on something that makes you giddy with excitement? At last year's User Conference, we started the tradition of giving out awards to honor the hard work of our customers. I was into it when we came up with the idea... I was super excited when I saw the lightbulb trophies that our VP of Customer Experience found... but standing next to the stage waiting to whip a surprise Nexie hidden in my dress pocket, I felt (as we say in the South) fit to burst.

And you guys, it's going to happen again this year. Well, not the dress pocket thing - I feel like I can only pull that off once. But definitely the Nexie Award Ceremony.

The people at our conferences are usually the ones recognizing and rewarding others for their hard work around continuous improvement. The Nexie ceremony is our way of changing the game for an evening by honoring them for their hard work and commitment to excellence throughout the year. The awards are meant to be a play on the Oscar or Grammy, and are given out based on a variety of criteria and categories.

Here are the categories we'll be awarding at this year's conference. If you haven't registered yet, do so here - you definitely won't want to miss this.

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Time Tracking, Threshold Charts, Goal Visualizer, and More! KaiNexus 2.2.8

Posted by Ryan Rippey

May 9, 2018 9:36:43 AM

Hey everyone, long time no see! Your KaiNexus development team has been hard at work and we are proud to present our latest release: 2.2.8!

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When To Delete Improvements from KaiNexus (Or Not)

Posted by Becca Millard

Apr 26, 2018 8:14:00 AM

When you’re leading the Lean efforts for your organization or for your team, you’re bound to find yourself totally swamped. At that point, it’s probably tempting to want to sort through all the improvements your people have entered into KaiNexus and delete any that seem like they won’t bring about a change in the organization. 

That seems like an okay plan - you’ll be able to focus on the best ideas and get more improvement done, right?

Not quite.

While you may be able to delete improvements your staff has created, you should only do so very rarely. In fact, I’d go so far as to say that you should only delete improvements that contain sensitive information not relevant to improvement work (ex: it would break a law or company policy) or are otherwise deemed inappropriate from an HR perspective.

Let’s take a look at some reasons you might be tempted to delete an improvement and why it’s better to let it live in KaiNexus:

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Highlights from the Latest KaiNexus Roundtable

Posted by Lisa Hanna

Apr 24, 2018 7:29:00 AM

As continuous improvement is the name of the game, our product team is constantly adding new features to KaiNexus that allow our customers to map their workflows, with increasing efficiency, to the platform. This can result in instances that can look wildly different from one another, despite the fact that some customers share a similar methodology. A few months ago, we rolled out our Customer roundtable series that sought to bridge the gap not only between our customers, but also between what each of them has configured in their instance, and what they may not even know they could do. For the first quarter of the new year, we kicked off this series with a walkthrough of tips and tricks used to develop impressive templates and workflows.

The players in this edition of the roundtable series involved KaiNexus champions from organizations of different sizes and in some cases, industries. Our participants included Kreg Tool, Nebraska Methodist Health Systems, and Our Lady of the Lake Regional Medical Center. Read on for highlights from the hour-long session.

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The 5 Pillars of Successful Onboarding

Posted by Kade Jansson

Apr 16, 2018 2:11:00 PM

We understand your time is valuable. With that in mind, the Customer Experience team is constantly improving the onboarding process to get you up and running in KaiNexus as soon as possible without cutting corners.

Whether your company is new to KaiNexus or you're planning to expand the platform to a new area of your business, a successful onboarding consists of five essential pillars. The quicker we get through these five key areas together, the sooner you will be up and running and spreading improvement within your organization. 

The complexity of these pillars varies greatly depending on the size of your organization, scope of your improvement program, and which methodologies or problem-solving tools you have established. Often our customers decide to focus on the process or processes that are most important and slowly introduce other tools in the platform when appropriate.

We don't need to "boil the ocean" overnight. Instead, we can introduce a stream which will eventually pool into an ocean.

A typical onboarding in KaiNexus takes anywhere from two weeks to three months. Where you land in this time frame depends a great deal on how quickly we can get through each of these pillars. I'll explain what each of these five pillars consists of, as well as some prep work you can do to help get them completed faster. With a little prep work, we can hit the ground running when your time comes for onboarding!

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What's Your Status?

Posted by Ryan Rippey

Mar 28, 2018 7:24:00 AM

Hey there, what’s NEW? Have you been staying ACTIVE? Anything PLANNED for this weekend? Let’s talk about the 8 statuses there are in KaiNexus.

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New Features: Color Picker, New Attribute Types, Excel Importer, and More!

Posted by Ryan Rippey

Mar 15, 2018 6:35:00 AM

Top of the mornin to ya! In honor of St. Patrick’s day, we’ve followed the rainbow to its end where we found a pot of gold, and by gold, we mean these 10 new KaiNexus improvements!

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List Unification, Board Subscriptions, Escalation and More!

Posted by Matt Banna

Feb 27, 2018 11:14:29 AM

Happy Belated Valentine's Day everyone! Cupid has handcrafted 22 new improvements for KaiNexus - including 1 really big change that you’ll definitely want to check out.

Check out the video below or read along.

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Training & Enablement with KaiNexus

Posted by Ryan Rippey

Feb 14, 2018 7:01:00 AM

Hi there. I'm Ryan Rippey and I am a Customer Enablement Manager here at KaiNexus. For anyone who has gone through our recently released KaiNexus Basics and Admin 101 video series, my voice should sound very familiar to you.

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Getting Technical: The Importance of Locations in KaiNexus

Posted by Ryan Rippey

Feb 8, 2018 12:44:33 PM

I was on an enablement call with a customer the other day and they asked me, “If there is one aspect of KaiNexus my organization must understand to be as successful as possible in the system, what would that be?” I pondered for a brief moment before the light bulb went off and I responded, “Location.”

For a KaiNexus seasoned vet, when I mention the word Location you should immediately be thinking about the Network.

The Network in KaiNexus is your organization’s unique structure or hierarchy. A Network Location is a group of users or a work unit. Whenever you are planning to add a new user to KaiNexus you must first determine where this user “lives” in the system. Every user in KaiNexus must be associated with at least one Network Location. A user’s Network Location, in combination with their Roles, determines what they see, what they can do, and what sort of notifications they will receive. To take it a step further, each location has a Level Type which designates what kind of work unit it is such as a department, team, or work group.

Have I lost you yet?

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