Ten Years of Questions: The Ask Us Anything Insights That Still Hold Up
February 24, 2026Ten years of answering questions from CI practitioners taught us that the hardest problems aren't technical -- they're human. Leadership...
What 132,000 Frontline Ideas Look Like When Leaders Actually Listen
February 24, 2026This blog summarizes key insights from a comprehensive whitepaper detailing UMass Memorial Health's remarkable transformation journey.
...
Go Slow to Go Fast: What I Learned from Jon Miller About 8-Step Problem Solving
February 19, 2026TL;DR:Continuous improvement stalls when teams skip disciplined problem solving. Jon Miller’s overview of Toyota’s 8-step framework...
Mutual Trust and Respect in Lean: Toyota’s Real Competitive Advantage
February 18, 2026TL;DR: Toyota’s real competitive advantage is not its tools -- it is mutual trust and mutual respect. Leaders are responsible for...
Respect for People in Lean: What It Really Means and Why It Drives Continuous Improvement
February 16, 2026TL;DR: Respect for People is the foundation of Lean management. It means engaging employees as problem solvers, creating psychological...
The CEO’s Role in a Continuous Improvement Business System
January 20, 2026Many executives say they want a culture of continuous improvement.
What they often struggle to articulate is what that actually means in...
Why Pursuing Zero Harm Still Matters as a Leadership Strategy
January 14, 2026When we hosted the webinar Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability with Meghan Scanlon, the discussion...
Looking Back: Why A3 Thinking Still Matters—At Work and Beyond
January 9, 2026When we hosted the How to Use A3 Thinking in Everyday Life webinar with Jess Orr, the premise was intentionally a bit provocative. A3...
The Unified Approach: Connecting Strategy, Process, and People in Operational Excellence
December 13, 2025For organizations committed to Operational Excellence (OpEx), the challenge is rarely a lack of ideas or ambition. The struggle often...
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