Trust Doesn't Come First: A Lesson From the Shop Floor

The standard story about psychological safety runs through the relationship between a worker and their boss. Can the worker speak up? Will...

Second-Order Effects: Why Your Improvement Made Someone Else's Job Harder

You finish the project. The numbers look good. Your process is faster, your team is relieved, and you move on to the next thing. Then,...

Why Improvement Programs Stall -- and the Leadership Behaviors That Restart Them

Webinar preview

Most CI and operational excellence leaders have lived this. The strategy is sound. The methodology is in place. People have...

A KaiNexus Panel Discussion About Mistakes, Safety, and Getting Better

A few years ago, I hosted a panel discussion with four colleagues from KaiNexus -- Greg Jacobson, Maggie Millard, Linda Vicaro, and Kym...

"We're the Kind of Organization That...": Why Identity Beats KPI Targets for Sustaining Improvement

There's a phrase that Greg Jacobson, CEO of KaiNexus, uses that sounds like a minor word choice but functions as a completely different...

KaiNexus vs. i-nexus: Same Suffix, Different Starting Point

Buyers comparing KaiNexus and i-nexus often start with the same observation: the names look similar. That is roughly where the similarity...

Are You Solving the Right Problem? The Most Common (and Costly) Mistake in Continuous Improvement

Every improvement program has a version of this story. Someone identifies a change they want to make. They build the business case, get...

How High-Performing CI Teams Use KaiNexus: Lessons from Customer Success

Most organizations launching a continuous improvement program think the hard part is choosing the methodology. It isn't. The hard part is...

How to Design Habit Loops for 5 Continuous Improvement Behaviors

This is a companion piece to our earlier post on how habit science can build a culture of continuous improvement. That post covers the...