When Local Improvement Wasn't Enough: How St. Clair Hospital Scaled a Lean Culture
May 28, 2026CASE STUDY
When Local Improvement Wasn't Enough
How St. Clair Hospital scaled a Lean culture across 2,400 employees with a two-person...
How to Build the Internal Case for Continuous Improvement Software
May 27, 2026The gap between "I know this is right" and "I have authorization to buy" is usually larger than the gap between "we don't have CI software"...
Systems Thinking for Continuous Improvement: Seeing Beyond Your Own Process
May 26, 2026Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in...
Don't Launch to Everyone at Once: The Case for Piloting Change with Willing Adopters
May 21, 2026Lynn Kelley had rolled out big organizational changes across 32 countries at Textron. She'd worked with Bell Helicopter, Cessna Aircraft,...
Trust Doesn't Come First: A Lesson From the Shop Floor
May 21, 2026The standard story about psychological safety runs through the relationship between a worker and their boss. Can the worker speak up? Will...
Second-Order Effects: Why Your Improvement Made Someone Else's Job Harder
May 19, 2026You finish the project. The numbers look good. Your process is faster, your team is relieved, and you move on to the next thing. Then,...
Why Improvement Programs Stall -- and the Leadership Behaviors That Restart Them
May 18, 2026Webinar preview
Most CI and operational excellence leaders have lived this. The strategy is sound. The methodology is in place. People have...
A KaiNexus Panel Discussion About Mistakes, Safety, and Getting Better
May 14, 2026A few years ago, I hosted a panel discussion with four colleagues from KaiNexus -- Greg Jacobson, Maggie Millard, Linda Vicaro, and Kym...
"We're the Kind of Organization That...": Why Identity Beats KPI Targets for Sustaining Improvement
May 12, 2026There's a phrase that Greg Jacobson, CEO of KaiNexus, uses that sounds like a minor word choice but functions as a completely different...
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