If Your People Have to Be Heroes, Look at the System
November 12, 2026Steve Spear, senior lecturer at MIT Sloan, founder of See to Solve, and author of The High-Velocity Edge and, with Gene Kim, Wiring the...
Reducing Specimen Contamination: Did the Improvement Last?
November 9, 2026At St. Luke Community Healthcare in Montana, routine monitoring revealed a significant problem with contaminated urine cultures. In 2025,...
Is Your CI Team Too Good at Solving Problems?
November 5, 2026At the AME 2026 International Conference in Milwaukee, I went to a session from OhioHealth whose title is a bit of a math problem: "Scaling...
Don't Wait for Employees to Speak Up. Ask Them.
November 2, 2026A vice president I was coaching went with me to an emergency department to learn more about the work and the problems employees were...
ISO 9001:2026 Calls for a Quality Culture. How Would You Know You Have One?
November 2, 2026A technician reports the same defect for the third time. The supervisor is under pressure to meet a production target. Does the supervisor...
What a Mature Improvement System Can Teach You: Inside Innovation Station
October 28, 2026Benchmarking another organization can leave continuous improvement leaders with a collection of boards, templates, and tactics that are...
Why Suggestion Boxes Fail -- And What to Do Instead
October 28, 2026Somebody, decades ago, nailed a box to a breakroom wall, cut a slit in the top, and labeled it "Suggestions." The intention was good:...
Using AI for Continuous Improvement: Removing Digital Waste at KaiNexus
September 3, 2026One defunct podcast host left 70 broken audio players across the KaiNexus website. The obvious and known fix was to replace them one at a...
The Lean Audit You Haven't Run on Your Own System
August 17, 2026If you lead continuous improvement, you spend your days coaching other teams through Lean thinking. Standardize the process. Make the work...
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