Why "Just Show Them the Data" Almost Never Works
July 13, 2026You walk into the meeting prepared. The data is clean. The metrics are clear. The cost of doing nothing is documented. The proposed change...
The ICU Had a High-Performing Team. That Wasn't Enough.
July 8, 2026When a nurse comes to Jackie with an idea, her response is always the same: "Did you put that in KaiNexus?"
That's it. No form to fill out....
The Manager Who Got Kaizen Down from a Day a Week to an Hour a Week
July 6, 2026A new manager went to Joe Swartz, then Director of Business Transformation at Franciscan St. Francis Health, with a problem. Kaizen was...
Why Effective A3 Authors Need Permission to Fail
June 29, 2026Taiichi Ohno was famously direct about experimentation. The story most people know is the one where he drew a chalk circle on the factory...
The CI Problems You Think Are Unique to Your Industry Probably Aren't
June 24, 2026CI programs are usually built within the walls of a single organization. You benchmark against your own history and learn from your own...
When Strategy Lives in PowerPoint, Nothing Aligns
June 24, 2026Most organizations have a strategic plan. Most also have the experience of watching that plan fragment as it moves downstream. Priorities...
Two Questions Kim Barnas Wanted Every Leader to Ask
June 22, 2026The continuous improvement community lost Kim Barnas earlier this year. She passed away on January 3, 2026, after several years of...
No, You Can't Disband Your CI Team After Two Years
June 16, 2026Not long ago, an organization told us it was dissolving its continuous improvement department. The reasoning sounded almost responsible....
Voice of Customer Has a Blind Spot: The Signals Your Customers Send Without Saying Anything
June 15, 2026Voice of Customer has been part of the Lean and Six Sigma vocabulary for so long that the phrase mostly goes unexamined. We gather customer...
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