Your Employees' Ideas Aren't Disappearing -- They're Being Ignored by Your System

One operations director, describing what happened to frontline ideas at his organization before they overhauled their approach, put it...

How to Measure the Impact of Your Continuous Improvement Program

Every CI leader eventually faces the same conversation. A senior executive leans across the table and asks: "What are we getting from all...

How to Roll Out Continuous Improvement Software Without Losing Momentum

Most CI software implementations don't fail because the technology is wrong. They fail because the rollout is treated as an IT project...

Moving Leaders From "I Support Lean" to "I Am Committed to It"

Over the years in Ask Us Anything, we have heard a version of this story again and again:

"Our senior leaders support Lean."

On the...

How Simple Does Your Improvement System Actually Need to Be?

One operations leader, describing how he onboards people to his organization's improvement platform, said something that should make...

What Happens After You Outgrow Your Suggestion Box, Spreadsheet, or Homebrew System

You already know something is broken. The spreadsheet that tracked 40 improvements just fine is now a 12-tab monster maintained by a...

How to Evaluate Continuous Improvement Software: A Buyer's Guide

If you search for "best continuous improvement software," you'll find a dozen listicles where each vendor conveniently ranks themselves...

Permanent Solutions to Perpetual Problems: Why Most Improvements Don't Stick

Here's something that happens every day in your organization: someone solves a problem. A workaround for a broken process. A fix for a...

What Your CI Program Loses When Executives Delegate Change Leadership

Most executives don't oppose continuous improvement. They support it -- in the way they support good nutrition or regular exercise. They...