The Leapfrog Group is a nonprofit organization founded in 2000 by large employers and other purchasers of healthcare concerned with quality and safety. The cornerstone Leapfrog Hospital Survey collects and reports hospital performance, giving consumers and other purchasers the ability to make informed decisions and find the highest-value care. The Leapfrog Hospital Safety Grade assigns letter grades to hospitals based on their patient safety record, providing transparency around critical issues such as errors, injuries, accidents, and infections.

The best performing hospitals on the Leapfrog Hospital Survey are recognized each year with the prestigious Leapfrog Top Hospital award. These hospitals have better systems in place to prevent infection, reduce medication errors, deliver the highest quality maternity care, among other qualities. To be eligible to receive the award, hospitals must have received a Leapfrog Hospital Safety Grade of A in the most recent scoring round. The award is not limited to a particular number of hospitals; instead, all teaching, rural, general, and teaching hospitals, that meet the high standards for each year can receive the award.

I'm sure you've all played the game 20 questions. The goal of the traditional parlor game is to uncover an object chosen by one player by asking questions that eliminate other possibilities until deductive reasoning reveals the answer. Careful selection of questions can significantly improve the odds of the questioner winning the game.

When it comes to improvement projects, it is also true that careful selection of questions can significantly improve the odds of "winning," also known as producing positive change. What follows are 20 questions, that if considered at the outset, can help set your improvement project up for success.

Many leaders are finding themselves faced with the task of managing a 100% remote team for the first time. The challenge is amplified by the fact that remote work is new to most employees, and even getting together for an in-person meeting once in a while is impossible.

Unfortunately, business challenges and process defects don’t disappear because there’s a pandemic. In many cases, they just get worse. That’s why we’ve been getting questions about how to operate tried and true improvement tools in this new reality.

This post offers some things to think about if you are going to hold a kaizen event with a remote workforce. It assumes that you have some experience with kaizen events, if not, we recommend you start with this article.

Here are 10 special considerations for remote kaizen events.

Has your organization started a quality improvement program with great fanfare and a ton of enthusiasm only to see it peter out over time? If so, you are not alone. Starting down the path to continuous improvement is easy. Sustaining momentum is not.

This post examines some of the most common reasons that CI programs go off the rails and how you can avoid or recover from them.

Kaizen events, sometimes called rapid improvement events, are an effective way of solving difficult challenges within organizations. A team of stakeholders and subject matter experts takes a few days away from regular order to focus on improving a process. Because the effort is concentrated, root causes can be identified, and potential fixes implemented in short order. The obvious goal of a Kaizen event is to solve the issue at hand, usually defined in a project charter.

After many years speaking with leaders and managers looking to implement continuous process improvement tools in their organizations, we’ve learned a few things. The first is that every organization is different and what scores a home run for one, may not even get a hit in another. The second is that despite these differences, many of the process improvement tools that have been developed over the last 50 years can be adapted to be useful for organizations of all types and sizes.

This post provides a brief introduction to some of the process improvement tools that our customers have used to reduce costs, improve safety, assure quality, and increase customer satisfaction. For each tool, we've included a link to more detailed information. Many are borrowed from the Lean and Six Sigma methodologies, but you don’t have to be using one of them to find value in these techniques.

A while back, we wrote about some continuous quality improvement techniques that we love because they are easy but powerful. One of the most important realizations that people have, when they start to build an organization focused on excellence and constant improvement, is that the path is not complicated. It’s really all about getting the little things right and providing people with a structured way to think about incremental operational change. The original post contained some of our favorite tools. This one has a few more.

DMAIC is a widely used structured process improvement technique developed at Motorola in the 1980s. It is popular among organizations that use the Lean manufacturing or Six Sigma business methodologies but is also used as a stand-alone continuous improvement tool. It helps teams tackle challenges by finding root causes and applying thoughtful fixes. DMAIC ensures that change is well documented, managed, and successful.

Improvement software is not required to complete a DMAIC process, but there are smart reasons for making it part of your organization’s approach. Technology can help speed up the DMAIC process, it helps to measure the results, and it creates your organization’s repository of knowledge. In fact, software has a role to play during each stage of the DMAIC process. Here’s how it works.

For many years, the continuous improvement philosophy of Kaizen was most closely associated with industrial manufacturing and high technology. That’s because it was developed by the Japanese auto industry and then later adopted by technology companies like GE and Motorola.

But if you’ve been hearing about Kaizen program management in other sectors over the last few years, you are not alone.

The principals of Kaizen apply to almost every industry and are now widespread in healthcare, construction, software development, education, logistics, and everything in between.

We can’t teach you everything you need to know in one blog post, but we can lay out the fundamentals of Kaizen program management and offer further reading recommendations.

Total Quality Management (abbreviated as TQM) as it is practiced today was developed by Dr. William Deming, a famed management consultant whose work helped transform Japanese manufacturing after World War II.

Although TQM has a lot in common with the Six Sigma methodology, they are not the same. Total Quality Management is focused on ensuring that process standards ensure a great customer experience, while Six Sigma is designed to reduce defects. The practice of TQM is about holding all parties involved in the production process accountable for the quality of the final product or service.

Let’s look at how.