"We're the Kind of Organization That...": Why Identity Beats KPI Targets for Sustaining Improvement

There's a phrase that Greg Jacobson, CEO of KaiNexus, uses that sounds like a minor word choice but functions as a completely different...

Are You Solving the Right Problem? The Most Common (and Costly) Mistake in Continuous Improvement

Every improvement program has a version of this story. Someone identifies a change they want to make. They build the business case, get...

How to Design Habit Loops for 5 Continuous Improvement Behaviors

This is a companion piece to our earlier post on how habit science can build a culture of continuous improvement. That post covers the...

What "Respect for People" Actually Looks Like on a Tuesday Morning

Every Lean practitioner can recite the two pillars: continuous improvement and respect for people. Ask them what continuous improvement...

Your Employees' Ideas Aren't Disappearing -- They're Being Ignored by Your System

One operations director, describing what happened to frontline ideas at his organization before they overhauled their approach, put it...

What Your CI Program Loses When Executives Delegate Change Leadership

Most executives don't oppose continuous improvement. They support it -- in the way they support good nutrition or regular exercise. They...

Finally, a Simpler Way to Do Continuous Improvement: Just Put On These Glasses

For years, we at KaiNexus have been building software to help organizations manage continuous improvement and operational excellence....

Stop Calling It Soft: The Human Edge in Operational Excellence

Today's post is written by Kathy Miller, MAPP, MBA, who we are thrilled to have as a keynote speaker at our upcoming KaiNexicon User...

Are You Really Backsliding -- or Was Continuous Improvement Never Deeply Adopted?

One of the most common questions in the Ask Us Anything series sounds like this:

"We were doing great with Lean, and now we are...