Trying to spread an improvement culture without the right software is as painful and cumbersome as running a marathon in dress shoes. You invest in software for all of the important parts of your business, right?
People. That software exists for continuous improvement, too.
When you started on your improvement journey, you may not realize it, but you actually already made a technology decision. I bet you probably managed the work in spreadsheets and bulletin boards - these are technology! Now that you’re starting to engage more people in it, though, I bet that you’re finding that it’s hard to get the visibility you need to spread that culture efficiently and make sure nothing falls through the cracks. Your technology needs an upgrade.
You could theoretically use Dropbox and a folder structure to manage critical components of your business - say, for example, your medical records or accounting transactions - but I promise you, no one is putting their organizations at risk like that. They use software built specifically for the business issue you’re dealing with.
It continues to baffle me that organizations don’t take improvement software as seriously as they take their accounting platform or their medical records system.
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Realizing that, it can be tempting to have your IT department build you a solution in SharePoint - which, out of the box, is just another document storage repository and an easy way to make website portals.
There’s not an IT department in the world that would volunteer to build a medical records system themselves when they know there’s software out there built specifically for this purpose. They understand that the resources it would take to build, maintain, and improve the system would be astronomical. I could wax poetic on the decision to build software vs. buying it, but I’ll spare you and just offer up this post and this one with more details on the topic.