When most people evaluate improvement management software, they focus on the features of the solution, the support they will get from the provider, and the technical details such as security and reliability. Those are all critically important considerations, but none of it means anything if the employees don’t use the solution.
Some interaction with the system can be enforced with policies and performance reviews. The optimal approach is to implement a solution in such a way the employees want to engage. When people get value out of a software system, they are far more likely to put effort into it. Here are the ways our customers have made that happen.