The generation now entering the workforce will never use a payphone, never write a check, never get off the couch to turn the channel, and never look up movie times in the newspaper. Things that all seemed normal and permanent to those of us over 40 are simply not things anymore. The digital age is upon us, and we can make calls from anywhere, send money with a click, click through hundreds of channels, and buy movie tickets with an app. Change isn’t always easy, but for those who embrace them, new ways of doing things make us more efficient, better connected, and more flexible.
This is true for organizations as well. Modern technology continues to advance and offer organizations more efficient, scalable, and effective ways of doing things. Core business functions still exist. The sales, HR, R&D, production, accounting, and logistics functions continue to be essential, but now they are assisted with software and other technology that aids performance. Likewise, a new digital continuous improvement approach has emerged and been embraced by successful organizations in every sector.