Maybe it is because it is a brand-new year, or perhaps it is the cold weather, but lately, we’ve been getting a lot of questions about the Lean management technique of Gemba walks. We compiled them for this post that we hope will be helpful for people who are new to the approach and even seasoned pros who want to get more from each visit to the workplace.
What is a Gemba Walk?
Gemba walks are an improvement technique used in the Lean business methodology and by others who are interested in continuous improvement. During a Gemba walk a supervisor, manager, or other leader goes to the place where work is done to get deeper insight into how processes are performing and to spot potential opportunities improvement. The technique is often described as:
- Go see
- Ask why
- Show respect