Event reporting, also known as incident reporting, got its start in aviation and healthcare, two types of organizations that are considered high-reliability organizations. It makes sense if something goes wrong with an airplane, or there is a medical error, lives are on the line, and it is essential that the error never occurs again.
Today, organizations of all types are adopting the attitude that a problem should never happen more than once. Many are implementing technology to help teams achieve this reality. Lots of providers claim to have support for event reporting, but not everyone has all of the capabilities necessary for it to be effective.
Here are the features that we consider essential when evaluating event reporting solutions.