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KaiNexus Blog

Everything Continuous Improvement


4 Ways to Overcome Resistance to Change

Posted by Clint Corley

Jun 9, 2020 10:00:00 AM

When you ask people if they would like to be involved in continuous improvement, they are likely to say, “Of course!” But ask them if they would like to experience continuous change, and you’re likely to get a different answer. Of course, improvement requires change, so what gives?

The difference is that “improvement” describes the desired state, a positive outcome. “Change” addresses the messy, risky process of getting there. Fear of the unknown is a normal human reaction that keeps us safe in many ways, so it’s normal for people to resist change. It’s also impossible to improve business results without it. That means that leaders need to become exceptionally good at helping people embrace and instigate change. Here are four things you can do to help your organization overcome barriers to change.

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Topics: Change Management

How Change Management Software Promotes Innovation

Posted by Lisa Hanna

Mar 4, 2019 10:30:00 AM

Agility is perhaps one of the most essential qualities of successful modern companies. The ability to adapt to changing marketing conditions and customer needs is crucial to survival in today’s hyper-competitive environment. Organizations that are prepared to change when necessary can capture new opportunities, eliminate threats, and delight customers.

Change management software helps ensure that change does not become chaos. Adjustments to processes should be made thoughtfully, preferably using a structured improvement cycle like PDSA, or DMAIC. With change management software in place, innovation becomes deliberate, and the thinking behind each improvement is transparent. Here are six ways that change management software helps to promote sustained and purposeful innovation.

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Topics: Change Management, Change Management Software

Looking for the Best Change Management Software? Here’s Your Guide.

Posted by Jeff Roussel

Dec 19, 2018 7:11:00 AM

Whenever I think about the process of buying software two quotes, come to mind. The first is, “You don’t know what you don’t know.” The second is from Henry Ford on the invention of the car. He famously said, “If I’d asked people what they wanted, they would have said faster horses.” These lines explain why buying software is so complicated. If you don’t know what’s possible, it’s hard to know if you’ve found the best solution.

Change management software is something that many organizations are looking to implement for the first time, so it’s no surprise that many of the people we chat with don’t really know what they should be looking for. They wonder if regular project management software is sufficient - as well as what sets the most complete solutions apart.

We want to help. This post will break down the capabilities and technical requirements of change management software into critical categories and identify the specific functionality you should consider. We’ve also put it all into a spreadsheet that you can use to compare solutions and determine the essential items for your organization.

Download the comparison worksheet here.

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Topics: Change Management, Change Management Software, Software

6 Pressing Questions Your Employees Have About Continuous Improvement

Posted by Maggie Millard

Sep 13, 2017 7:35:00 AM

We’ve written quite a bit on this blog about the questions that business leaders and managers ask us about continuous improvement (CI), Lean management, improvement technology, and more.

Today, we thought it would be useful to focus on the questions that your employees almost certainly have, especially if a structured approach to improvement is new for your company. Front line employees are often reluctant to ask questions of management, but you can bet they ask each other.

In order to make sure that folks have accurate and helpful information, it pays to answer these questions - even if they are never openly asked.

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Topics: Change Management, Employee Engagement, Spread Continuous Improvement

Why Process Control Charts are a Roadmap to Improvement

Posted by Matt Banna

Aug 1, 2017 7:13:00 AM

Organizations that subscribe to the Lean or Six Sigma business methodology, and others that are devoted to continuous improvement, often use a host of visual management tools to achieve consistency and introduce positive change. Kanban, huddle boards, and value stream maps are all very popular and effective. Process control charts are another valuable visual management tool for recognizing and reacting to process variation.

Here are the details about why they are so useful.

Statistical Process Control

It is probably helpful to begin with a definition of process. A process is quite simply anything that gets done. It could be putting gas in your car, filling out a time sheet, delivering source code to QA, or checking in a patient. Each of these activities results in some output. Sometimes it is a product, but often it is a service or a deliverable to the next process. In addition to the result of the process, data is also generated. Statistical process control is the act of using that data to make the process better. The data might be related to timeliness, cost, quality, or quantity.

Listen to this Post and Subscribe to the Podcast:

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Topics: Lean, Change Management, Six Sigma, Improvement Process

8 Standard Work Blunders You Can Absolutely Avoid

Posted by Maggie Millard

Apr 27, 2017 7:52:00 AM

Standard work (sometimes called “standardized work”) is a term that practitioners of a continuous improvement methodology such as Lean, Kaizen or Six Sigma have probably heard before. It is simply a detailed written description of the most efficient and effective way known to complete a particular process or task, safely, with the highest quality result.

The goal is to reduce variation and improve key performance indicators (KPIs) related to delivery, quality, and cost measures. It also makes it possible to predict how long a task will take, no matter which employee does it.

The approach is straightforward, but there are a surprising number of ways to mess it up. I blame some of that on the name.

Standard work is an accurate description of what it is, but I think the name gives some people the sense that the Standard never changes and that employees should blindly follow it without comment or complaint. Nothing could be further from the truth. Standard work is the baseline or “floor” for improvement, not the ceiling. Ignoring this notion leads to a bunch of big mistakes. Here are some of the worst ones.

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Topics: Change Management, Continuous Improvement Software

Continuous Improvement Software vs. Excel

Posted by Maggie Millard

Jul 14, 2015 11:07:00 AM

There's an old saying that goes, “If all you have is a hammer, everything looks like a nail.” I firmly believe that Microsoft Excel is the hammer of business software. Don’t get me wrong, I am a huge fan of Excel. I love a pivot table and a “nested if” statement more than most.

A spreadsheet can do a lot, which is why it is so often used (dare I say abused?) in situations where no other perfect solution is apparent.

In many organizations, this is the case with continuous improvement. Rather than investing in technology specifically designed to support improvement efforts, some organizations rely on Excel or another spreadsheet program. Let’s look at the pros and cons of each approach.

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Topics: Change Management, Continuous Improvement Software

Unclutter the Prefrontal Cortex of Your Organization with Hoshin Kanri

Posted by Mark Jaben

Jun 4, 2015 7:31:00 AM

There is an inconvenient truth about our brain. It is not into reality. It is into plausibility.

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Topics: Change Management, Hoshin Kanri

Improve Your Life in 29 Easy Steps: Continuous Improvement at Work

Posted by Maggie Millard

May 28, 2015 11:49:00 AM

Developing a culture of continuous improvement is one of the most important things you can do for your employees, and your business. Empowering people to make daily improvements to their work increases job satisfaction, productivity, and retention. It shows that you respect your employees and value their contributions to making your business better, and gives you more eyes and brains focused on increasing the value you provide to your customers. Really, it's a win-win.

Increasing job satisfaction isn't just a nice thing to do -  it makes financial sense, too. According to the U.S. Department of Labor and Statistics, turnover can cost an organization 33% of an employee’s total compensation, including both salary and benefits. Although some turnover is enviable, engagement programs have been shown to combat it. For example, the Society for Human Resource Management found that companies with strategic engagement and recognition program reported a mean employee turnover rate 23.4% lower than retention at companies without such a program.

If you work at a company that doesn't value employee engagement in continuous improvement, the following steps to improving your life will sound pretty familiar to you. If you're the leader of such an organization, I'd suggest changing the way you manage improvement - before too many of your employees make it to steps 27, 28, and 29. 

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Topics: Change Management, Employee Engagement

4 Common Gemba Walk Mistakes: Are You Slipping Up?

Posted by Jeff Roussel

Mar 26, 2015 7:23:00 AM

As I started to put together some thoughts on this blog post about some potential Gemba Walk hazards, I recalled a quote by Mike Dooley, author of the New York Times bestselling, Infinite Possibilities: The Art of Living Your Dreams.  He said, “Great intentions become tragic action when delivered without careful thought.”

Gemba Walks are an important part of continuous improvement initiatives in many companies.  They are designed to offer leaders the opportunity to observe work, in the place where it is being done, in order to gain insight into current processes and see (or listen to) opportunities for improvement. Your Gemba Walk is unlikely to become tragic, exactly, but it can be less effective - or even counterproductive - when some of these common mistakes are made.

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Topics: Leadership, Change Management

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