In most organizations, the most challenging problems are those that span multiple teams, departments, or divisions. For example, many companies struggle to create a seamless customer onboarding experience, or a quote to ship process, without any hiccups. Why are these goals so difficult? Largely because no single group can make them happen alone.
Cross functional collaboration is difficult partly due to communications barriers, different working styles and workflows, and different tools used by each group. Software designed to remove these obstacles and grease the skids of cooperation provides significant help.
When it comes to improvement, cross functional team collaboration is especially important. Getting people from across your organization working together to solve problems that plague them all ensures that you take diverse approaches and achieve the best solutions.
Here are a few of the features you should look for if you want to remove the silos and get your teams working as one.