We get the chance to chat with a lot of frontline employees, managers, and executive leaders about all aspects of continuous improvement. We love to learn about how organizations are using the techniques and tools of Lean and other methodologies to improve results and reach their most important business goals. Gemba Walks are a practice that comes up quite a bit. Some leaders find them to be incredibly effective and welcomed by managers and staff alike, while others find them to be a chore with disappointing results.
Why is that?
Proper technique is certainly an issue (there are lots of ways that Gemba Walks can go wrong), but the use of software to support the effort also makes a big difference.
Here’s how it helps.