Voice of the Customer in Continuous Improvement: Are You Listening or Assuming?

Every organization thinks it understands its customers. Most are working from a mix of outdated assumptions, secondhand reports, and the...

16 Questions to Ask on Your Next Gemba Walk

Toyota Chairman Fujio Cho described the Gemba walk in six words:

"Go see, ask why, show respect."

"Why?" is essential, but it's not the...

Gemba Walks: What Leaders Get Wrong and How to Fix It

TL;DR: Gemba walks aren’t about walking around — they’re about learning how work actually happens, building trust with frontline teams,...

How To Create A Gemba Walk Checklist for Manufacturing and Simplify The Process

The term "Gemba" comes from Japanese and is widely used in various industries, particularly in lean manufacturing practices (or lean in...

The Difference between a Gemba Walk and Management by Walking Around

"Oh, we already do that. We just call it Management by Walking Around."

We hear this from leaders in every industry. The assumption that a ...