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Voice of the Customer in Continuous Improvement: Are You Listening or Assuming?

June 1, 2026

Every organization thinks it understands its customers. Most are working from a mix of outdated assumptions, secondhand reports, and the...

Lean, Gemba Walk, Customer Focus, Continuous Improvement, Voice of the Customer

Unleashing Growth: Navigating Retail Success with Continuous Improvement

March 26, 2024

Staying ahead of the curve is paramount to success in the ever-evolving retail landscape. With consumer preferences, market trends, and...

Leadership, Spread Continuous Improvement, Continuous Improvement Software, Improvement Methodology, Business Transformation, Customer Focus

Mark Graban & Greg Jacobson Discuss Continuous Improvement and Customer Experience Design

October 31, 2023

Join Greg Jacobson, MD, co-founder and CEO of KaiNexus, and me for another episode of the KaiNexus Continuous Improvement podcast. 

Spread Continuous Improvement, Lean Healthcare, Customer Focus
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