A while back, we recently had the honor of hosting a webinar with our Senior Advisor, Mark Graban, author of "Measures of Success: React Less, Lead Better, Improve More." Mark’s new book focuses on managing variation, understanding data, and leading improvement. Mark has been a part of KaiNexus in various capacities since 2011. He is an internationally-recognized consultant, published author, professional speaker, and blogger. Mark has a Bachelor of Science in industrial engineering from Northwestern and a Masters in mechanical engineering and an MBA from MIT.
This post is a recap of Mark’s presentation. However, the webinar is full of examples that will make a lot more sense if you see the charts that he uses by way of explanation, so we highly recommend that you watch the webinar.