The dictionary defines corporate culture as, “The set of shared attitudes, values, goals, and practices that characterizes an institution or organization.” Every organization has a culture whether or not leaders think about it or try to shape it. But smart executives know that culture is a crucial (if not the most important) ingredient for success. Leaders who are dedicated to the practice of continuous quality improvement (CQI) should understand the role that culture plays and actively work to shape it. Here are ten best practices for creating a culture in which CQI can thrive.
May 30, 2018 9:42:19 AM
Feb 8, 2018 11:09:33 AM
I often find myself falling into the common trap of believing that if something is worthwhile, it is necessarily difficult. I think we all expect that valuable things are hard. The truth is, however, that sometimes the most effective and impactful things we can do are really quite simple.
When it comes to continuous quality improvement, this is absolutely the case.
Here are 9 examples of quality improvement tools, techniques, and technology that are uncomplicated yet extremely valuable.
Aug 29, 2017 8:01:00 AM
Continuous quality improvement (CQI) isn’t a subject that inspires a lot of debate. We’ve yet to find a business leader or even a front-line employee who doesn’t think that quality improvement is a good thing. But many companies struggle to achieve this nearly unanimous goal. Our work with companies trying to get there has given us some insight into why. Here are 8 of the most common problems we’ve seen.
There is No Formal CQI Initiative
Because quality improvement is so obvious, many organizations will say, perhaps in their mission or vision statement, that they strive for continuous improvement, but when you dig deeper and ask what that means, they can’t give a definitive answer. There is no plan to achieve CQI and no set of metrics to measure it. It is just an ideal tethered to nothing. Of course, the organizations we know have successfully achieved CQI put in the effort to craft a plan, define success, and constantly measure progress.
Jul 11, 2017 7:28:00 AM
We recently had an interesting conversation with a newly minted director of quality improvement in a regional hospital. The position is new, but she has years of experience implementing continuous quality improvement (CQI) programs. The first thing she realized that she needed was CQI software to support the initiative. She made the request for budget to the CFO who told her that fortunately, the hospital already had project management software and that she was free to use it to manage improvement projects.
This is a common response. Many executives think that CQI software simply tracks projects, assignments, due dates, and status updates. In that case, it makes sense to use the general project management software you already have. Heck, maybe even a spreadsheet will do.
May 5, 2017 7:05:00 AM
We’ve noticed a theme to many of the conversations that we’ve been having with clients and at the events we’ve attended lately. Lots of folks have questions about the concept of Continuous Quality Improvement or CQI for short. We’ve put together some answers to the questions we are asked most often and even a few that people don’t ask, but they really should.
Is Continuous Quality Improvement Just for Manufacturing Companies?
This comes up quite a bit with many of the methodologies that our improvement management software helps customers manage. The literature around CQI and other techniques is full of references to manufacturing because many of the methods got their start in that sector. Approaches like Lean, Six Sigma,
But other industries began to take note of the success of improvement efforts in manufacturing and realized that the core principles of CQI can be applied to almost any sector. We now see the approach being applied in healthcare, higher education, construction, software development, transportation and almost any industry you can name. This is because all of them are made up of a series of processes that can be broken down, analyzed and made better.
Sep 6, 2016 10:08:35 AM
Corrective and Preventative Action (CAPA) is an important part of the quality management approach of many organizations. It focuses on the systematic investigation of the root causes of identified problems or identified risks. A corrective action deals with an issue that has occurred, and a preventative action addresses the potential for problems in the future. Corrective actions are applied in response to things like customer complaints and unacceptable or inconsistent product quality.
Mar 20, 2015 8:02:00 AM
The great philosopher Aristotle is reported to have said, “’Quality is not an act. It is a habit.”
Many business leaders who agree are turning toward an approach called Continuous Quality Improvement (CQI). Continuous Quality Improvement involves creating an environment in which management and employees work together to achieve constantly improving quality. Rather than reacting to quality problems when there is a crisis, organizations that embrace CQI embark on a never ending, proactive, journey toward delivering the highest quality possible every single time a product or service is delivered.