Total Quality Management (abbreviated as TQM) as it is practiced today was developed by Dr. William Deming, a famed management consultant whose work helped transform Japanese manufacturing after World War II.
Although TQM has a lot in common with the Six Sigma methodology, they are not the same. Total Quality Management is focused on ensuring that process standards ensure a great customer experience, while Six Sigma is designed to reduce defects. The practice of TQM is about holding all parties involved in the production process accountable for the quality of the final product or service.
Let’s look at how.