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KaiNexus Blog

Everything Continuous Improvement

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What is Total Quality Management?

Posted by Kade Jansson

May 29, 2019 12:06:39 PM

Total Quality Management (abbreviated as TQM) as it is practiced today was developed by Dr. William Deming, a famed management consultant whose work helped transform Japanese manufacturing after World War II.

Although TQM has a lot in common with the Six Sigma methodology, they are not the same. Total Quality Management is focused on ensuring that process standards ensure a great customer experience, while Six Sigma is designed to reduce defects. The practice of TQM is about holding all parties involved in the production process accountable for the quality of the final product or service.

Let’s look at how.

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Topics: Improvement Methodology

8 Ways Kanban Board Software Changes the Game

Posted by Maggie Millard

May 28, 2019 10:25:09 AM

Kanban boards are excellent visual management tools for tracking work-in-progress, identifying roadblocks, and ensuring a free-flowing value stream. The idea started with inventory cards helping workers at Toyota ensure that the right parts were available just in time. Leaders took the concept and used it to track any type of work, often on a poster or whiteboard. These days, you’ll find them in hospitals, software firms, construction offices, schools, and more.

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Topics: Software, Kanban, Continuous Improvement Software

3 Thought Provoking Business Process Improvement Examples

Posted by Noah Paratore

May 24, 2019 8:23:00 AM

We talk a lot about the mechanics of business process improvement and the technology to support it on this blog. Today, we thought we’d share some real-world examples of process improvements that made a difference to critical performance metrics.

They come from a wide array of industries and target vastly different problems. What they have in common is that someone recognized an opportunity for improvement, found the root cause, and implemented a fix.

To top it off, none of these improvements cost a dime.

You probably don’t have these specific challenges, but these business process improvement examples might get you thinking in a new way about the ones you do face.

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Topics: Daily Improvement, Improvement Process, Improvement Methodology

6 Tips for Crowdsourcing Innovation Ideas

Posted by Maggie Millard

May 23, 2019 7:11:00 AM

When we ask people about innovation, they usually leap to radical breakthroughs like self-driving cars, alternative energy sources, or space colonies. While these things are innovative, the term innovation simply means a change to an established method or idea. Storing your forks closer to the dishwasher is innovation. In companies, incremental changes like optimizing a process, or solving a long-standing problem can be as necessary for success as introducing a new product or selling to a new market.

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Topics: Daily Improvement, Innovation Software, Employee Engagement

Which Lean Manufacturing Tools Can Improvement Software Enhance?

Posted by Jake Sussman

May 22, 2019 12:39:31 PM

One of the reasons that the Lean manufacturing business methodology is so popular with companies in every industry is that it comes complete with a set of tools for structuring and managing the goal of continuous improvement and waste reduction. These tools are great on their own, but many of them become even more valuable when improvement management software is used as a single platform for managing positive change. This post examines some of the most often used.

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Topics: Lean, Software, Daily Lean Management, Continuous Improvement Software

Enter to Win a Signed Copy of "Measures of Success"

Posted by Maggie Millard

May 20, 2019 1:03:42 PM

Do you want to lead better and improve more? Of course you do!

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When Being Right is the Wrong Strategy for Change

Posted by Maggie Millard

May 16, 2019 8:32:00 AM

Frequent readers of this blog are probably familiar with Mark Graban. Mark has been an enormous contributor to the ideological foundation of the KaiNexus continuous improvement software.

For those of you who aren’t familiar with him, Mark is an internationally-recognized expert in the field of “Lean Healthcare” and the author of LeanBlog.org and author of the Shingo Research and Professional Publication Award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement.

His latest book is Measures of Success: React Less, Lead Better, Improve More, is a management book about using simple, yet practical statistical methods that help leaders at all levels overreact less to their metrics, which frees up time for real, focused, sustainable improvement.

Mark joined us for a recent KaiNexus user group in Austin to share with the audience his thoughts on why being right isn’t always the best strategy for change. This post is a recap of the presentation, but we promise its worth your time to watch the whole thing.

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Topics: Leadership, Employee Engagement, Improvement Culture

What to Look for in an Event Reporting System

Posted by Jeff Roussel

May 15, 2019 7:45:00 AM

Event reporting, also known as incident reporting, got its start in aviation and healthcare, two types of organizations that are considered high-reliability organizations. It makes sense if something goes wrong with an airplane, or there is a medical error, lives are on the line, and it is essential that the error never occurs again.

Today, organizations of all types are adopting the attitude that a problem should never happen more than once. Many are implementing technology to help teams achieve this reality. Lots of providers claim to have support for event reporting, but not everyone has all of the capabilities necessary for it to be effective.

Here are the features that we consider essential when evaluating event reporting solutions.

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Topics: Change Management Software, Continuous Improvement Software

Your Seven-Minute Guide to Strategy Deployment Software

Posted by Noah Paratore

May 14, 2019 10:58:00 AM

I recently read that it takes the average person about eight minutes to read 1000 words.

You’re smarter than average, and this post isn’t quite that long, so you can read it and get the essential information you need about strategy deployment software in probably less than seven minutes. That’s terrific because there are so many technologies available to help you achieve better business results that no one has the time to read lengthy explanations about all of them.

If you’ve got just a few minutes to spare today, learning more about strategy deployment software will be worth your time.

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Topics: Software, Strategy Deployment

Kaizen Process - Roles and Responsibilities

Posted by Kade Jansson

May 10, 2019 7:42:00 AM

The Kaizen process is a brilliantly simple approach to business operations. Kaizen is a Japanese word that means “good change.” The methodology is credited with helping the Japanese auto industry recover and outpace the competition following World War II. Organizations that embrace it can reduce errors and defects, speed up production, deliver more customer value, and improve employee satisfaction.

When the Kaizen process is implemented, every person in the organization has a role to play. Before we describe them, let’s revisit the philosophy of Kaizen.

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Topics: Kaizen, Leadership

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