Looking Back: Why A3 Thinking Still Matters—At Work and Beyond

When we hosted the How to Use A3 Thinking in Everyday Life webinar with Jess Orr, the premise was intentionally a bit provocative. A3...

Digital Support for a Culture of Improvement: Reflections on Electrolux and the KaiNexus Advantage

In a recent webinar, I sat down virtually with Sandro Casagrande from Electrolux to reflect on the 20-year evolution of the Electrolux...

The Unified Approach: Connecting Strategy, Process, and People in Operational Excellence

For organizations committed to Operational Excellence (OpEx), the challenge is rarely a lack of ideas or ambition. The struggle often...

Interview Questions to Hire Continuous Improvement Employees

Quick Answer: Ask questions that reveal whether candidates are open to feedback, willing to identify problems, capable of learning from...

What Is Catchball in Lean? (And How to Use It for Team Alignment)

Quick Answer: Catchball is a Lean management technique where teams pass ideas and feedback back and forth—like tossing a ball—to make...

Lean Methodology: Principles, Practice, and Where Organizations Get Stuck

Lean methodology gets taught in workshops, written about in textbooks, and launched in organizations every day. Most of those launches...

Building a Continuous Improvement Culture Through Leadership and Daily Practice

A continuous improvement culture is built through active leadership, timely responses to employee ideas, and recognition of incremental...

Case Study: Driving Customer Success Efficiency with a KaiNexus-Powered Kaizen Event

The Customer Success Manager (CSM) role at KaiNexus identified a challenge: they were unable to scale processes.

To solve this challenge,...

5 Signs of a Dysfunctional Workplace Culture (And How to Fix It)

A dysfunctional workplace culture creates barriers to change, diversity, retention, and revenue growth. The most common signs include...