His most recent book, Measures of Success: React Less, Lead Better, and Improve More, has been really helpful to us at KaiNexus. We've learned to stop questioning every up and down in our various performance measures. We have a copy or two floating around the Austin office, as he shared on LinkedIn.
One of our stories is featured in the book (you can read a blog post about that) and our CEO, Dr. Greg Jacobson, endorsed it, saying:
"Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics — and that’s valuable time we now put to better use. This new way of thinking also decreases stress, which further helps us do better work. I'm excited that Mark is sharing these lessons through 'Measures of Success,' a book that will help accelerate your progress and lead to better results."
If you want to learn the lessons we've learned and applied, Mark has an excellent day-long workshop (he has done it as part of a KaiNexus User Conference before) and he has some upcoming dates that we wanted to tell you about:
We hope this helps you in your improvement journey! You can also contact Mark about bringing this workshop to your organization.
As a preview, check out the webinar that he did on this subject of "Process Behavior Charts:
Oh, and his Halloween webinar was a spookier way of learning about this :-)