What is 2015 going to be about for your company? Perhaps it will be the year company growth skyrockets, maybe it will be all about innovative new products, or maybe you’ll achieve profitability. For example, when our Mark Graban recently visited Japan, a hospital in Tokyo had an annual quality improvement and Lean theme for the year. In 2014, it was "improving workflows" and previous years had themes including "5S" and "think for yourself and take action."
Whatever it is, create a theme for the year that reflects what’s important and deserves the highest priority for your team. Get creative - make T-shirts, throw a party - do whatever it takes to set the tone and be very clear what will make this year special. Having a theme can create focus that's more helpful than a vague statement encouraging everybody to just improve.
Once you’ve determined your theme for 2015, it is essential to communicate clearly with every member of the team about the strategy for achieving your goals. Employee engagement requires trust that leadership has a clear path to progress. Transparent communication helps employees feel more invested and improves decision making at every level.
OK, so you can’t literally clone subject matter experts (yet), but what you can do is to task the people in the organization who have specialized expertise with certain products or processes with documenting and sharing that knowledge with others. This helps engage both the expert, whose value to the organization is reinforced, as well as the learners, who all become more valuable in the process.
No organization is proud of waste or inefficiency, but many are content to live with this as somehow being a natural part of life. It doesn’t have to be so. The people who are most aware of (and often most upset by) waste and inefficiency are front line employees. Why not offer an incentive and provide a platform for them to identify, report and fix problems and processes that are leading to wasted time, resources and money? In addition to being an effective process improvement tactic, this approach also makes employees feel empowered and proud when they are able to make a difference and their contributions are recognized.
As you ponder your New Year’s resolutions, think beyond getting to the gym more often and cutting down on carbs. Add something that will benefit your business both this year and in the long run. Resolve to implement one of these employee engagement ideas or one of the others we shared in our daily managment webinar. Engaged employees are more productive, stay at their job longer, and promote the brand. Who doesn’t want more of that?
Do you have any New Year's resolutions related to improvement? We'd love to hear from you... please leave a comment.
In this webinar, you'll learn how to: