Recent Posts
Voice of Customer Has a Blind Spot: The Signals Your Customers Send Without Saying Anything
June 15, 2026Voice of Customer has been part of the Lean and Six Sigma vocabulary for so long that the phrase mostly goes unexamined. We gather customer...
Most People Aren't Resisting Change. They're at a Different Stage of It.
June 15, 2026The standard story about why improvement initiatives fail goes like this. The team designs the change. The team plans the rollout. The team...
Running In Dress Shoes: A Cautionary Tale
June 13, 2026A lot of organizations hold off on continuous improvement software for the same reason: "We're not ready. Our culture needs work first."...
How Habit Science Can Build a Culture of Continuous Improvement
April 29, 2026Most CI coaches have experienced this frustration: you train a team on A3 thinking, they do one or two, and then... nothing. You launch a...
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How Electrolux Manages 4,000 Audits and 6,000 Improvements a Year with KaiNexus
April 7, 2026The Challenge
Electrolux runs one of the most mature continuous improvement programs in global manufacturing. Its Electrolux Manufacturing...
Why Spreadsheets Can't Scale Your Continuous Improvement Program
April 2, 2026Every continuous improvement program starts somewhere, and that somewhere is almost always a spreadsheet.
This makes sense. Excel is...
What Your Competitors Learned While You Were Updating a Spreadsheet
March 26, 2026Somewhere in your organization right now, a team just solved a problem that another team solved six months ago. They don't know that. They...
What Is Catchball in Lean? (And How to Use It for Team Alignment)
March 26, 2026Quick Answer: Catchball is a Lean management technique where teams pass ideas and feedback back and forth—like tossing a ball—to make...
Lean Methodology: What It Is, Where It Comes From, and What It Actually Takes
April 8, 2026Lean methodology gets taught in workshops, written about in textbooks, and launched in organizations every day. Most of those launches...
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