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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

An Introduction to the Lean Concept of Catchball

December 1, 2022

Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because...

Using Huddle Boards in Healthcare for Process Improvement 

November 22, 2022

In sports, a huddle happens when the team gathers to strategize before a play. Huddles help everyone know their role in executing the plan...

9 Brilliantly Simple Continuous Quality Improvement Techniques

November 17, 2022

I often find myself falling into the common trap of believing that if something is worthwhile, it is necessarily difficult. I think we all...

The Indispensable Role of Middle Management in Lean

November 16, 2022

Many organizations that seek to implement the Lean business methodology find that their structure is too rigid and bureaucratic to...

Examples of the 8 Wastes of Lean in Everyday Life

November 10, 2022

If you are striving to become a Lean organization, waste elimination is probably near the top of your list. In fact, Lean practitioners...

How Cross-functional Training Maximizes Employee Value

October 13, 2022

The traditional siloed approach to business operations where everyone stays in their "lane" is giving way to a more cooperative,...

What is Lean Project Management? Principles & Benefits

September 29, 2022

Lean project management is the application of Lean manufacturing principles to the discipline of project management. While most of the...

How is the Lean Methodology Practiced in Healthcare?

September 27, 2022

The Lean methodology is a set of practices, tools, and principles that business leaders initially developed to help manufacturing...