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KaiNexus Blog

Everything Continuous Improvement

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Maggie Millard

As the Director of Marketing, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her sweet, sticky, stinky new baby and two displaced dogs in the mountains of Virginia.
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Recent Posts

Improvement Software Buyer's Guide for Manufacturers

Posted by Maggie Millard

Mar 2, 2021 10:29:00 PM

Continuous improvement has long been an important goal in manufacturing. Some organizations leverage structured business management methodologies such as Lean or Six Sigma, while others use a less formal approach. Either way, the goal is to maximize resources, reduce cost, and deliver quality products on time. Many organizations have turned to improvement management software to help remove the friction from positive change to achieve these critical objectives. If you are considering technology to accelerate your progress, this post will help.

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Topics: Software, Continuous Improvement Software, Improvement Process

9 Brilliantly Simple Continuous Quality Improvement Techniques

Posted by Maggie Millard

Feb 18, 2021 10:59:12 AM

I often find myself falling into the common trap of believing that if something is worthwhile, it is necessarily difficult. I think we all expect that valuable things are hard. The truth is, however, that sometimes the most effective and impactful things we can do are really quite simple.

When it comes to continuous quality improvement, this is absolutely the case.

Here are 9 examples of quality improvement tools, techniques, and technology that are uncomplicated yet extremely valuable.

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Topics: Quality, Spread Continuous Improvement

The Institute for Healthcare Improvement Model for Improvement

Posted by Maggie Millard

Feb 2, 2021 10:19:00 AM

The Institute for Healthcare Improvement (IHI) Model for Improvement is a straightforward approach that many organizations use to structure their improvement strategies. The method focuses on setting goals and teamwork to achieve change. It promotes improvement by looking for answers to three questions:

  • What are we trying to accomplish?
  • How will we know that a change results in improvement?
  • What changes can we make that will achieve improvement?

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Topics: Lean Healthcare, Improvement Process

Improvement Software Rollout: How to Overcome Resistance to Change

Posted by Maggie Millard

Dec 21, 2020 11:41:28 AM

By the time an organization invests in software technology to support continuous improvement, they've usually embraced the idea that improvement should be a daily activity practiced by everyone in the organization. They realize that the people closest to the production of value for the customer are the ones who are in the best position to identify and resolve problems.

But not all improvement software rollouts are successful. You can pick the best technology platform on the planet, but it is useless if people won't use it. Often managers are focused on the training aspects of a new software implementation, and rightly so, but user adoption should be a parallel concern. Here are ten things you can do to get your team fully on board with your new improvement management solution.

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Topics: Innovation Software, Software, Continuous Improvement Software

The 7 Wastes of Lean in Healthcare

Posted by Maggie Millard

Dec 17, 2020 3:21:13 PM

Although the Lean business improvement methodology was initially developed to improve the quality and productivity of automotive factories, it has been used with great success in industries and settings of all types, including software development, government, retail, and other service settings.

Healthcare organizations, in particular, have found that the approach can be used to reduce costs and improve quality and patient satisfaction at the same time.

One of the core principles of Lean is the elimination of waste, which is defined as anything that doesn’t add value to the customer. They are as common in healthcare as they are in manufacturing. Let's take a look at the 7 wastes of Lean in healthcare:

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Topics: Lean

7 Surefire Ways to Promote a Continuous Improvement Culture

Posted by Maggie Millard

Dec 10, 2020 11:46:16 AM

Tony Hsieh, CEO of Zappos, famously said, “If you get the culture right, most of the other stuff will just take care of itself.” He might not have been thinking of a continuous improvement culture specifically, but he’s right. Culture is the foundation on which success is built.

Strong leaders build the foundation for the culture they want to achieve. If you believe that the path to success for your organization involves continuous improvement, these actions will help you create the culture you need.

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Topics: Improvement Culture

An Introduction to the Lean Concept of Catchball

Posted by Maggie Millard

Nov 6, 2020 3:25:53 PM

Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because there are no winners and losers. There is no defense because everyone is on the same side. One participant tries to deliver the ball to the other in a way that they will be able to grab and return it. The ability to catch and throw a ball is important because it is a foundation for success in many other more complex sports. The Lean idea of catchball involves moving ideas and information from one person or team to another and, much like catch from childhood, it forms the basis for complicated decision making and policy development.

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Topics: Lean

11 Reasons to Use Cross-Functional Teams

Posted by Maggie Millard

Oct 8, 2020 2:59:00 PM

Organizations turn to cross-functional teams for a variety of reasons. Almost everyone can agree that this type of collaboration is essential for innovation and business performance. By breaking down organizational silos, teams can pursue a goal more efficiently. Here are 11 reasons why you should use cross-functional teams.

1. Innovation

Fresh perspectives can lead to “ah-ha” moments and truly innovative ideas for improvement. The more familiar one is with a situation, the more difficult it becomes to recognize inefficient workarounds that have been baked into processes. A new set of eyes is sometimes all it takes to achieve a breakthrough.

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Topics: Collaboration

Examples of the 8 Wastes of Lean in Everyday Life

Posted by Maggie Millard

Oct 2, 2020 4:39:28 PM

If you are striving to become a Lean organization, waste elimination is probably near the top of your list. In fact, Lean practitioners have identified very specific types of waste, known collectively as the 8 Wastes of Lean. Certain types of waste are really easy to spot and fix, while others can remain unnoticed. We thought it might be helpful to share some practical examples of how each type of waste occurs in business and in the larger world.

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Topics: Lean, Daily Lean Management, Lean Healthcare

21 Tweetable Kaizen Quotes to Inspire

Posted by Maggie Millard

Sep 24, 2020 2:28:23 PM

Did you now that the number of people actively using Twitter is over 270 million? Over 50 million people have joined the social media platform in the last year. This year, it's expected that 20% of internet users in the US will be on Twitter. Needless to say, Twitter is a great way to share your ideas with the world. With over 300 billion Tweets shared since Twitter first launched, I think it's time that we get some more out there about kaizen. Help me out, spread messages of #Kaizen on Twitter!

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Topics: Kaizen

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