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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

How Lean Healthcare Management Can Elevate Patient Care

October 17, 2024

Although the Lean quality improvement methodology was initially developed to improve the quality and productivity of automotive factories,...

How to Promote Continuous Improvement in The Workplace

October 9, 2024

Tony Hsieh, the former CEO of Zappos, famously said, “If you get the culture right, most of the other stuff will just take care of itself.”...

What Is Business Transformation? Steps to Get Started

September 26, 2024

Business transformation is a crucial journey that strategically revamps an organization's processes, technologies, and business models to...

8 Powerful Operational Excellence Tools and Techniques for Sustained Enterprise Growth

September 10, 2024

Achieving operational excellence means skillfully managing organizational processes and resources to deliver top-notch results. It's about...

A Quick Guide to the Basic Ideas of Lean Manufacturing

August 28, 2024

Lean manufacturing is a process improvement methodology that started in the Japanese automotive manufacturing sector after World War II....

How Cross-functional Training Maximizes Employee Value

July 30, 2024

The traditional siloed approach to business operations where everyone stays in their "lane" is giving way to a more cooperative,...

Essential Operational Excellence Leadership Behaviors

June 28, 2024

Operational excellence is a management philosophy that focuses on continuously improving an organization's processes, systems, and...

12 Characteristics of a Lean Organization

June 20, 2024

The renowned football coach and philosopher Vince Lombardi once said, “Perfection is unattainable, but if we chase perfection, we catch...

Breaking Down Different Types of Business Transformation Strategy -- and Why It Should Matter to You

June 11, 2024

In the increasingly complex and rapidly evolving world in which we operate, business transformation has become crucial for organizations...