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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Tiered Huddles: Structured Communication in Healthcare

January 11, 2024

Effective leadership in healthcare organizations requires open lines of communication between caregivers working directly with patients and...

8 Steps to Elevate Safety Culture in Your Organization

February 23, 2023

How to promote risk awareness and prevention

The influence of culture significantly impacts employee behaviors and attitudes about...

The Fundamentals and Advantages of the Lean Methodology

February 22, 2023

The Lean methodology is an evolution of the Toyota Production System that the Japanese automaker implemented following World War II to...

Where Continuous Quality Improvement Strategies Go Wrong

February 14, 2023

Implementing a quality improvement strategy is a proactive way for organizations to gain an edge in a highly competitive landscape,...

The 10 Benefits of Business Transformation

January 31, 2023

"Business transformation" is a phrase used to describe what happens when an organization fundamentally changes its operations. The goal of...

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What is Lean Process Management?

December 26, 2022

Lean process management is one of the most widespread methods of bringing structure to an organization's continuous improvement efforts....

An Introduction to the Lean Concept of Catchball

October 23, 2024

Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because...

Using Huddle Boards in Healthcare for Process Improvement 

November 22, 2022

In sports, a huddle happens when the team gathers to strategize before a play. Huddles help everyone know their role in executing the plan...

The Indispensable Role of Middle Management in Lean

November 16, 2022

Many organizations that seek to implement the Lean business methodology find that their structure is too rigid and bureaucratic to...