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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Tiered Huddles: Structured Communication in Healthcare

January 11, 2024

Effective leadership in healthcare organizations requires open lines of communication between caregivers working directly with patients and...

How Lean Healthcare Management Can Elevate Patient Care

March 7, 2023

Although the Lean quality improvement methodology was initially developed to improve the quality and productivity of automotive factories,...

8 Steps to Elevate Safety Culture in Your Organization

February 23, 2023

How to promote risk awareness and prevention

The influence of culture significantly impacts employee behaviors and attitudes about...

The Fundamentals and Advantages of the Lean Methodology

February 22, 2023

The Lean methodology is an evolution of the Toyota Production System that the Japanese automaker implemented following World War II to...

Where Continuous Quality Improvement Strategies Go Wrong

February 14, 2023

Implementing a quality improvement strategy is a proactive way for organizations to gain an edge in a highly competitive landscape,...

The 10 Benefits of Business Transformation

January 31, 2023

"Business transformation" is a phrase used to describe what happens when an organization fundamentally changes its operations. The goal of...

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Driving Progress: How to Promote Continuous Improvement in The Workplace

June 5, 2023

Tony Hsieh, the former CEO of Zappos, famously said, “If you get the culture right, most of the other stuff will just take care of itself.”...

What is Lean Process Management?

December 26, 2022

Lean process management is one of the most widespread methods of bringing structure to an organization's continuous improvement efforts....

An Introduction to the Lean Concept of Catchball

October 11, 2023

Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because...