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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

12 Characteristics of a Lean Organization

August 9, 2023

The renowned football coach and philosopher, Vince Lombardi, once said, “Perfection is unattainable, but if we chase perfection, we catch...

Continuous Improvement Tools, Techniques, and Why You Need Them

July 17, 2023

Continuous improvement is an ongoing effort to enhance processes, products, services, and overall business performance. It is a systematic...

Elevating Results: Key Behaviors for Continuous Improvement Leaders

July 5, 2023

A McKinsey study states that there are four most important behaviors of successful leaders. As the report says, “Over 90% of CEOs are...

Top-Down vs. Bottom-Up Management: Which Style is Best?

June 22, 2023

John Shook, Senior Advisor of the Lean Enterprise Institute, is among those who describe Lean or the Toyota Production System as being...

What Is Lean Strategy Deployment?

June 14, 2023

Lean Strategy Deployment, also known as Hoshin Kanri, is a systematic approach organizations use to align their annual objectives around...

10+ Continuous Improvement Techniques and Methodologies

May 23, 2023

Continuous business improvement refers to the ongoing process of identifying, analyzing, and enhancing various aspects of a company's...

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Business Transformation Strategy: Breakthrough Ahead

May 2, 2023

Business transformation strategy is the comprehensive process of changing an organization's core operations, processes, culture, and...

Essential Operational Excellence Leadership Behaviors

June 22, 2023

Operational excellence is a management philosophy that focuses on continuously improving an organization's processes, systems, and...

15 Benefits of Standard Work

April 5, 2023

Taiichi Ohno, the father of the Toyota Production System, once said, “Without Standard Work, there is no Kaizen.” That’s a pretty bold...