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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

The 10 Benefits of Business Transformation

January 31, 2023

"Business transformation" is a phrase used to describe what happens when an organization fundamentally changes its operations. The goal of...

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Driving Progress: How to Promote Continuous Improvement in The Workplace

June 5, 2023

Tony Hsieh, the former CEO of Zappos, famously said, “If you get the culture right, most of the other stuff will just take care of itself.”...

What is Lean Process Management?

December 26, 2022

Lean process management is one of the most widespread methods of bringing structure to an organization's continuous improvement efforts....

An Introduction to the Lean Concept of Catchball

October 11, 2023

Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because...

Using Huddle Boards in Healthcare for Process Improvement 

November 22, 2022

In sports, a huddle happens when the team gathers to strategize before a play. Huddles help everyone know their role in executing the plan...

The Indispensable Role of Middle Management in Lean

November 16, 2022

Many organizations that seek to implement the Lean business methodology find that their structure is too rigid and bureaucratic to...

How Cross-functional Training Maximizes Employee Value

October 13, 2022

The traditional siloed approach to business operations where everyone stays in their "lane" is giving way to a more cooperative,...

What is Lean Project Management? Principles & Benefits

September 29, 2022

Lean project management is the application of Lean manufacturing principles to the discipline of project management. While most of the...