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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Elevating Results: Key Behaviors for Continuous Improvement Leaders

July 5, 2023

A McKinsey study states that there are four most important behaviors of successful leaders. As the report says, “Over 90% of CEOs are...

Top-Down vs. Bottom-Up Management: Which Style is Best?

June 22, 2023

John Shook, Senior Advisor of the Lean Enterprise Institute, is among those who describe Lean or the Toyota Production System as being...

What Is Lean Strategy Deployment?

June 14, 2023

Lean Strategy Deployment, also known as Hoshin Kanri, is a systematic approach organizations use to align their annual objectives around...

10+ Continuous Improvement Techniques and Methodologies

May 23, 2023

Continuous business improvement refers to the ongoing process of identifying, analyzing, and enhancing various aspects of a company's...

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Business Transformation Strategy: Breakthrough Ahead

May 2, 2023

Business transformation strategy is the comprehensive process of changing an organization's core operations, processes, culture, and...

Tiered Huddles: Structured Communication in Healthcare

January 11, 2024

Effective leadership in healthcare organizations requires open lines of communication between caregivers working directly with patients and...

8 Steps to Elevate Safety Culture in Your Organization

February 23, 2023

How to promote risk awareness and prevention

The influence of culture significantly impacts employee behaviors and attitudes about...

The Fundamentals and Advantages of the Lean Methodology

February 22, 2023

The Lean methodology is an evolution of the Toyota Production System that the Japanese automaker implemented following World War II to...

Where Continuous Quality Improvement Strategies Go Wrong

February 14, 2023

Implementing a quality improvement strategy is a proactive way for organizations to gain an edge in a highly competitive landscape,...