Imagine that one of your employees is struggling with something at work. Maybe she has a process that’s mind numbingly inefficient, or regularly performs a workaround to accommodate a supply shortage. Maybe she’s having trouble balancing her work with her personal life; perhaps she’s a nursing mother, and she doesn’t have access to a private, comfortable place to pump. Whatever her problem is, imagine that it’s significantly decreasing her satisfaction and engagement with her job.
Aug 21, 2015 7:07:00 AM
Jul 30, 2015 2:08:00 PM
As a leader, you are probably interested in organizational citizenship behaviors (OCBs), even if you aren’t familiar with the term. These are the behaviors which aim to improve the organization, but which are not – and cannot – be regulated by formal job descriptions or contracts. Basically, think of all the things you are required to do; OCBs are all the extra things that are “above and beyond.” These include helping teammates, staying late to complete assignments, proactively making changes for the better, and speaking up with suggestions for improvement. These promote a stable work environment and challenge the status quo, both of which are vital to organizational learning.
Topics: Employee Engagement