For many of our existing customers, the ‘face’ of KaiNexus is our incredible Customer Experience team. For new customers, it’s our Sales team. While these teams are phenomenal and are emblematic of our company in so many ways, they only represent a fraction of the KaiNexus team.
A big part of the team works tirelessly behind the scenes to ensure questions are answered, the KaiNexus application is running properly, our environments and data are secure, webinars are scheduled, and countless other small but critical tasks get done.
Working with the operations side of the business, our interactions with customers are limited. To use a sports analogy, we’re like an offensive lineman in football. We usually go unnoticed unless we mess something up. For the most part, we like to keep it that way. However, there is one time of year where we like to change things up, our Annual User Conference.
During our User Conference, our Technical, Support, Marketing, and Operations teams get a chance to talk with our customers. I have found it incredibly gratifying to hear about how our software helps makes people’s lives easier, hear direct feedback about our product, and learn what challenges our customers continue to face. Over the years I’ve had so many great conversations with customers, ranging from what they love about us, to what we need to improve on, to favorite restaurants, to what their kids shoved under the seats of the car.
In addition to all of the great content, fantastic speakers, networking, etc., our User Conference gives you the opportunity to meet the people who make the software you use every day. Wouldn’t it be interesting to talk with the person who designed the Chart feature or Reports and let them know what you think about it? It’s kind of like getting to talk with the chef at your favorite restaurant and farmer who grew the food. You both end up getting a deeper understanding and appreciation for each other.
You’ll be glad you did.