CareSource, a healthcare leader based in Dayton, Ohio, is dedicated to delivering operational excellence and enhancing the member experience through personalized care and expanded options. Since 2016, they have partnered with KaiNexus to achieve these goals.

The Challenge

CareSource’s continuous improvement (CI) team faced the challenge of demonstrating the effectiveness of their Six Sigma Green Belt training and certification program to leadership. Previously, they relied on a single template to capture data from both traditional CI Team Projects and Green Belt student projects. While this approach seemed efficient on the surface, it led to inconsistencies in documentation, disorganized data, and an overall lack of clarity. This made it difficult to report on the specific impact of Green Belt projects, hindering their ability to gain executive buy-in. Additionally, showcasing individual Green Belt success stories was cumbersome, limiting opportunities to inspire and motivate others.

Using KaiNexus to Solve their Challenge

To address these challenges, the CI team, with the help of their KaiNexus CSM, created a dedicated Green Belt Template within KaiNexus to try to alleviate some of these challenges. They came to their CSM with their idea to create the new Template and spent time brainstorming to determine the best way to go about it. In the Summer of 2023, it was time for the Template to go live!

This new Green Belt Template ensured consistent data capture, enabling effortless reporting on project effectiveness and student progress. Now, there are no worries about misattributing data, confusion on particular fields of the Template, or inaccurate reporting. This also allowed them to create Green Belt-specific Boards to easily access crucial information to share with Executives. Metrics like improved project completion rates, enhanced student performance, and increased program efficiency are now readily available. Additionally, coaches now have clearer visibility into the Green Belt project(s) progress and can identify areas for improvement, leading to more targeted support for students and maximized program efficacy.

The organized and detailed data from the new Template also empowered the communications team to craft compelling stories about each Green Belt graduate. Equipped with additional insights, they are now better able to highlight individual journeys, project impacts, and key learnings. These stories, shared internally, served as powerful motivators for other employees, demonstrating the program's value and inspiring participation. Recognizing and celebrating individual achievements is one of the most impactful ways to encourage individuals to create a habit of improvement work.

Conclusion

CareSource's success story exemplifies the power of collaboration and leveraging technology to improve processes and achieve strategic goals. Through their partnership with KaiNexus and their commitment to continuous improvement, CareSource has begun to effectively demonstrate the value of the Six Sigma Green Belt training and certification program and further cultivate its culture of innovation and excellence.