Before you dig into the technology, make sure that each member of the team has a good understanding of what continuous improvement means in your organization. They should know that:
When people understand the reason behind something, they are more apt to get engaged. Be sure to share the reasons behind your decision to implement a software platform for improvement work.
Whether the vendor provides training for all users or you use a “train the trainer” approach, at some point your team will need to learn the ins and outs of the particular solution that you’ve chosen. But before you get to that point, it may be helpful to provide an overview of the basic functionality of the system so that people know what to expect. The best solutions include the following capabilities:
Opportunity Capture: When an employee spots an opportunity to improve, it will be easy to add it to the system for review.
Alerts and Notifications - To ensure forward momentum on improvement projects, notifications will let people know when tasks are due and alert managers to any delays.
Reporting – When it comes to continuous improvement software, people often focus on getting data in, but getting data out in a way that helps with smarter decision making is even more critical.
Collaboration Capabilities – Often the most impactful opportunities for improvement involve people from more than one function. A continuous improvement system is an ideal platform for cross-functional collaboration.
Search – This may seem like an odd feature to mention, but it is essential. The ability to search for past improvement projects and learn from the outcome is necessary for rapid improvement.
It’s natural to be skeptical of something new, so it makes sense to take on some of the most common reasons people might be resistant to adopting continuous improvement software.
Fear that it is about punishment or blame – Make it clear that the focus of improvement software is streamlined processes and communication. Finger pointing and blame are contraindicated for a culture of continuous improvement.
Concern that it will be just one more system to manage – The key message about this needs to be that an excellent continuous improvement management system will make things easier for employees, not more complicated. All relevant documents, communication, and plans will be in one place for easy access.
What continuous improvement software represents for employees is an opportunity. The solution provides a platform for each person to contribute their best ideas and see them come to life. It gives team members and supervisors a way to measure and report on how their contributions positively impact the organization. It helps everyone stay in line with the strategy and offers a way to track accomplishments. It also gives managers an easy way to recognize and express gratitude to those who are actively working to achieve the ideal state. Most importantly, the investment means that leadership is committed to creating an environment in which every person can do their best work.
These tips should help make the introduction of continuous software go smoothly for your organization. Once it is up and in use by everyone from the C-suite to the front line, your organization will begin reaping the rewards of a daily focus on positive change.