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Kristin Bentz

Kristin Bentz, RN, BSN, CPHQ Lean Transformation Specialist, LeeHealth Kristin has been a registered nurse for over 20 years, with experience in cardiothoracic intensive care and trauma centers in Detroit, Baltimore and Fort Myers, Florida. She began working at Lee Health in 2004 as an Emergency Services RN, transitioning to a new role as a quality and compliance specialist in 2013. In May of 2016, she was promoted to the Lean Transformation Specialist position. Kristin earned her Bachelor of Science in Nursing from Indiana University of Pennsylvania in 1995, and will graduate from George Washington University with a Master of Science in Health Care Quality in August 2017. She is a certified ISO 9001:2008 Lead Auditor as well as a Certified Professional in Healthcare Quality (CPHQ).
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How to Drive Performance Improvement Using KaiNexus in Healthcare

Posted by Kristin Bentz

Dec 22, 2016 8:13:00 AM

Identify, Specify and Create Value for the Users

Kristin Bentz, RN, BSN, CPHQ
Lean Transformation Specialist, LeeHealth

I am a registered nurse by trade. I spent the first 18 years of my career career caring for critically ill and injured patients in large healthcare institutions nationwide. Before the turn of the century, the words ‘quality’ and ‘performance improvement’ were not commonly used in the clinical environment. Policies and procedures were typically drafted by senior leaders who were far removed from current state front line. This operational disconnect resulted in functional barriers to performance, and these barriers were often addressed by the creation of process workarounds.  These workarounds then evolved into practices of normalized deviance and unfortunately surfaced as root causes for many medical errors.

When the Institute of Medicine released To Err is Human in 1999, the US health care system had a rude awakening. We were a human services industry who contributed to more fatalities per year than car crashes and firearms. We were informed that as many as 98,000 Americans die every year at the hands of health care professionals. After 16 years of quality and safety initiatives from the Institute of Healthcare Improvement, The Joint Commission, and a trillion dollars in federal health care legislation, the British Journal of Medicine now cites that the third leading cause of death in the United States is attributed to medical negligence.  It is estimated that over 250,000 patients per year enter our health care facilities and die because of errors in care delivery.  The initial root cause analysis blamed system failures in health care communication and collaboration for the accidental death of patients, and these systemic failures continue to plague our health care institutions today.

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Topics: Customer Testimonials, Lean Healthcare

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