Though we work hard to give you as much information as we can about continuous improvement (CI) and the many related methodologies, we can’t hide – nor would we want to—that we are a CI software provider. As proponents of CI software, we have always talked about how combining the right technology, improvement methodologies, and engaged leadership styles can create a balanced culture of CI that will maximize and sustain impact over the long haul.
Recently Mark Graban, our Vice-President of Improvement & Innovation Services and founder of LeanBlog.org, interviewed Ben (Chip) Whitaker from Mohawk Fine Papers, a company that sees technology and software the same way that we do, and has recently launched CI software across most of its departments. Whitaker is the Director of Business Process Management and IT for Mohawk, which is North America's largest privately-owned manufacturer of fine papers, envelopes, and specialty substrates for commercial and digital printing.
Mohawk was founded in 1931 according to the company’s website, and as Whitaker explained, some of the equipment the company has is even older, dating back to more than a hundred years. But despite its history, the company has been using technology to look forward and seek success for quite some time.