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KaiNexus Blog

Everything Continuous Improvement


Turning a Project Management Office & Continuous Improvement into an Innovation Team

Posted by Jake Sussman

Mar 8, 2017 8:19:00 AM

We love highlighting Lean success stories here at KaiNexus and so we were very excited when Erin Edwards, Continuous Improvement Manager at Four Seasons Produce agreed to host a webinar with us to highlight their success turning a Project Management Office (PMO) into an “Innovation Team.” Edwards is a certified Project Management Professional (PMP) with experience in both project management and continuous improvement and had been working with Four Seasons Produce for about five years when the webinar took place.

The webinar, Turning Continuous Improvement and a PMO into an Innovation Team, was hosted by our Vice-President of Improvement & Innovation Services, and founder of LeanBlog.org, Mark Graban. You can watch the full recorded webinar here. 

Four Seasons Produce is a full-service wholesale distributor and supplier of fresh organic, local, and conventional produce, which they supply to organic markets, food co-ops, independent retailers, chain stores, juice bars, and other produce buyers in the Mid-Atlantic and Northeast regions.

Listen to this Post or Subscribe to the Podcast:


Celebrating their 40th anniversary this year, Four Seasons Produce is growing; its 262,000 square foot warehouse in Ephrata Pennsylvania underwent a major expansion last year, which added space to both the warehouse and truck garages for their vehicle fleet.  

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Topics: Customer Testimonials, Webinars

Should You Introduce Improvement Software to Your Over-Loaded Staff?

Posted by Becca Millard

Jan 26, 2017 8:03:00 AM

One of the most common worries we hear about from people getting ready to introduce a continuous improvement software solution is that their people are already busy enough without having to learn how to use the new system and incorporate it into their daily activities. And it’s not just leaders who are concerned - their employees are worried, too. They're concerned that they’ll be expected to devote lots of time to learning how to use the software, and that the system will add lots of work to their already packed days.

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Topics: Software, Customer Testimonials

How to Drive Performance Improvement Using KaiNexus in Healthcare

Posted by Kristin Bentz

Dec 22, 2016 8:13:00 AM

Identify, Specify and Create Value for the Users

Kristin Bentz, RN, BSN, CPHQ
Lean Transformation Specialist, LeeHealth

I am a registered nurse by trade. I spent the first 18 years of my career career caring for critically ill and injured patients in large healthcare institutions nationwide. Before the turn of the century, the words ‘quality’ and ‘performance improvement’ were not commonly used in the clinical environment. Policies and procedures were typically drafted by senior leaders who were far removed from current state front line. This operational disconnect resulted in functional barriers to performance, and these barriers were often addressed by the creation of process workarounds.  These workarounds then evolved into practices of normalized deviance and unfortunately surfaced as root causes for many medical errors.

When the Institute of Medicine released To Err is Human in 1999, the US health care system had a rude awakening. We were a human services industry who contributed to more fatalities per year than car crashes and firearms. We were informed that as many as 98,000 Americans die every year at the hands of health care professionals. After 16 years of quality and safety initiatives from the Institute of Healthcare Improvement, The Joint Commission, and a trillion dollars in federal health care legislation, the British Journal of Medicine now cites that the third leading cause of death in the United States is attributed to medical negligence.  It is estimated that over 250,000 patients per year enter our health care facilities and die because of errors in care delivery.  The initial root cause analysis blamed system failures in health care communication and collaboration for the accidental death of patients, and these systemic failures continue to plague our health care institutions today.

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Topics: Customer Testimonials, Lean Healthcare

Yes, You Can Spread an Improvement Culture with Limited Resources

Posted by Jeff Roussel

Dec 16, 2016 7:42:00 AM

Hint: Continuous Improvement Software Makes it Possible 

Creating a unified culture of continuous improvement, rolling out new software to help capture that improvement, measuring that improvement, and sharing knowledge to maximize improvement; it all sounds like a huge job, doesn’t it? You might be mentally reviewing the resources your organization has and thinking that despite the amazing impact it could have both in the short and long term, you just don’t have the employee time or means to pull it off right now. Luckily, spreading continuous improvement culture with limited resources is easier than you might think.

Dr. Tania Lyon, Director of Organizational Performance Improvement for St. Clair Hospital knows about fostering a culture of improvement and deploying continuous improvement software with limited resources. Dr. Lyon recently hosted a KaiNexus webinar alongside Mark Graban, KaiNexus Vice-President of Improvement & Innovation Services and founder of LeanBlog.org.  In that KaiNexus webinar, available here, she outlined how her small department of just two part-time staff managed to roll-out continuous improvement software to an organization of over 550 physicians and 2,400 employees, experiencing success all along the way.

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Topics: Spread Continuous Improvement, Continuous Improvement Software, Customer Testimonials

Why This Organization Turned to Continuous Improvement Software [Webinar on Demand]

Posted by Maggie Millard

Dec 9, 2016 8:04:00 AM

When Dr. Tania Lyon became the first Director of Organizational Performance Improvement for St. Clair Hospital, continuous improvement software wasn’t the first thing she tried in working to create an improvement culture but, as she explained in a November 2016 KaiNexus webinar, the transition from paper to KaiNexus was inevitable.

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Topics: Continuous Improvement Software, Customer Testimonials, Webinars

A Lean Transformation From a Struggling ED to Top Notch

Posted by Maggie Millard

Jul 27, 2016 7:30:00 AM

Here at KaiNexus, we have some pretty impressive customers and we work with very talented, passionate people every day. One such individual is Tania Lyon, the Director of Organizational Performance Improvement at St. Clair Hospital in Pittsburgh, PA. Lyon was recently interviewed by Mark Graban on the LeanBlog Podcast - listen to it here or scroll down for an embedded player. 

St. Clair is an unusual organization in that, during the course of its 60-year history, it's only had 3 CEOs. It was the newest one - Jim Collins - who instigated the development of a Lean culture in their organization. Collins had exposure to the Toyota Production System, having seen it tested successfully in other hospitals. When he came on board at St. Clair Hospital, he started sending his senior leadership team off to get some TPS training. The VPs came back from the training inspired and feeling that: 

"This is it, we need this. We have to have this culture, and we have to do it right. We can't just send a bunch of managers off to training and hope that this will happen in our hospitals, we need someone to drive it from the inside." 

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Topics: Customer Testimonials

A Study of a Successful Lean Management System [Webinar on Demand]

Posted by Becca Millard

May 12, 2016 11:20:45 AM

Michael Lombard, MBA, PMP is an accomplished leader in Lean Healthcare, currently serving as the Senior Director of Operational Excellence at Cornerstone Healthcare Group in Dallas, TX. He has been an awesome KaiNexus customer at two different organizations over the last couple of years.

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Topics: Lean, Customer Testimonials

Improving the Patient Experience with an Inspirational Kaizen

Posted by Mark Graban

Feb 16, 2016 7:30:00 AM

Here at KaiNexus, we love it when our customers share with us examples of the improvement work that they are tracking and managing through our continuous improvement software.

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Topics: Daily Improvement, Kaizen, Customer Testimonials

Webinar Highlights: See How These Two Elements Spread Improvement

Posted by Mark Graban

Dec 28, 2015 11:48:07 AM

At KaiNexus, we're constantly amazed and impressed by our customers. This includes the good folks at Mary Greeley Medical Center in Iowa. They've received the top level state Baldrige recognition, which proves their dedication to quality improvement (read our previous post about that).

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Topics: Spread Continuous Improvement, Customer Testimonials

3 Expert Approaches to Getting Started with Continuous Improvement

Posted by Maggie Millard

Nov 23, 2015 9:52:59 AM

-Three KaiNexus customers from two very different industries shared strategies for jump-starting continuous improvement at the recent 2015 KaiNexus User Conference. Mark Graban, our moderator, asked each client on the Methodology Panel to speak to lessons learned on launching continuous improvement, and the answers really resonated with the CI experts in the room. I think that the conversation resulting from that question is extremely valuable not only to people who are thinking about beginning a Lean journey, but also for those who have been trying for a while and are struggling to get people on board with the culture change.

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Topics: Leadership, Customer Testimonials, KaiNexus User Conference