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Continuous Improvement: Not Just for Manufacturers [Customer Story]

July 22, 2015

A common misconception about continuous improvement is that it only applies to the manufacturing sector. While that is where its roots lie,...

The "Pull" Approach to Continuous Improvement at BSA LifeStructures

August 28, 2015

BSA LifeStructures, an architecture and engineering firm that “designs facilities that support, enhance and inspire healing, learning and...

How A Small Team is Driving System-Wide Process Improvement

August 9, 2016

Jason Coons is the Director of Process Excellence at Kettering Health Network (KHN) in Dayton, OH. He has over ten years of experience in...