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KaiNexus Blog

Everything Continuous Improvement


Webinar Preview | How to Use Process Behavior Charts to Improve: Case Studies

Posted by Maggie Millard

Mar 14, 2019 8:22:00 AM

We recently had the honor of hosting a webinar with our Senior Adviser, Mark Graban, author of Measures of Success: React Less, Lead Better, Improve More as the presenting guest. Mark’s new book focuses on managing variation, understanding data, and leading improvement. Mark has been a part of KaiNexus in various capacities since 2011. In Addition to Measures of Success, he is also the author of Lean Hospitals, Healthcare Kaizen, and Practicing Lean.

Over the last couple of years, Mark has been interested in how organizations can use data to differentiate between signal and noise. This post is a recap of Mark’s presentation. However, the webinar contains many more valuable examples, so we highly recommend that you watch the webinar.

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Topics: Improvement Process, Webinars, Visual Management

Webinar | Metrics & Statistics Don't Have to be Scary

Posted by Ryan Rippey

Mar 5, 2019 8:01:00 AM

A while back, we recently had the honor of hosting a webinar with our Senior Advisor, Mark Graban, author of "Measures of Success: React Less, Lead Better, Improve More." Mark’s new book focuses on managing variation, understanding data, and leading improvement. Mark has been a part of KaiNexus in various capacities since 2011. He is an internationally-recognized consultant, published author, professional speaker, and blogger. Mark has a Bachelor of Science in industrial engineering from Northwestern and a Masters in mechanical engineering and an MBA from MIT.

This post is a recap of Mark’s presentation. However, the webinar is full of examples that will make a lot more sense if you see the charts that he uses by way of explanation, so we highly recommend that you watch the webinar.

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Topics: Quality, Webinars, Visual Management

Webinar Preview: How a Lean Adoption Strategy for Public Schools Applies to Everyone

Posted by Mark Graban

Feb 13, 2018 10:48:56 AM

I’m excited to be giving a preview of a webinar that Harry Kenworthy is going to be presenting for us on February 19th. 

The title of that webinar is "How a Lean Adoption Strategy for Public Schools Applies to Everyone," I certainly hope this will be of interest to you. Harry did a webinar back in 2016, and he called it "10 Commandments for Lean in Government," but Harry’s ideas on Lean certainly apply everywhere.

How a Lean Adoption Strategy for Public Schools Applies to Everyone

February 19 from 1:00 - 2:00 ET

Presented by Harry Kenworthy

Register Now

In this webinar, you will learn:

  • Why Lean fails too often
  • Why organizational “knowledge” undermines Lean
  • When and how leadership should be engaged
  • A “Proven Path” strategy for launching a Lean initiative; how two weeks
    means all the difference for success

This blog post is an edited transcript of a podcast that we did as a preview.

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Topics: Webinars

Webinar Preview: How to Use A3 Thinking in Everyday Life

Posted by Mark Graban

Feb 1, 2018 2:00:21 PM

What's commonly known as "A3" is a very powerful methodology for problem solving, the planning of projects, or the articulation of strategy. A3, in a way, is a 11x17 piece of paper. You might think of it as a Powerpoint template or an improvement type you have configured in KaiNexus. 

In our webinar, former Toyota engineer Jess Orr will explain how A3 problem solving and "Toyota Business Practices" are an approach that can be used even in the improvement of aspects of our personal lives. It's a way of thinking, a way of improving. 

How to Use A3 Thinking in Everyday Life

Watch Now

In this webinar, you will learn:

  • Why and when to use the A3 / TBP problem-solving tool
  • Overview of the 8 components of an A3
  • Example of how to build an actual A3 using an everyday example
  • Recommended resources for further learning



Today, we're sharing a podcast preview that I recorded with Jess and with the host and moderator of this webinar, Clint Corley, an Enterprise Account Executive with KaiNexus.

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Topics: Webinars

Ask Us Anything! How to Get Leadership Buy-In and Plan Kaizen Events

Posted by Matt Banna

Jun 27, 2017 7:30:00 AM

In the webinar series Ask Us Anything, which you can find hereKaiNexus CEO and Co-founder Greg Jacobson and Mark Graban, our Vice-President of Improvement & Innovation Services and founder of LeanBlog.org, answer questions from KaiNexus webinar viewers on video.

For those who prefer to catch up on the continuous improvement discussion though the written word, we have summarized a couple of answers from episode 12 of Ask Us Anything here.

Have a question of your own?

Sign up for today's Ask Us Anything webinar and submit your question for Mark and Greg!

Register Now


Getting Leaders and Executives to Buy-In to Continuous Improvement

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Topics: Webinars

What is Service Excellence?

Posted by Matt Banna

May 24, 2017 1:43:16 PM

You may have been hearing the term “Service Excellence” a lot lately, and it may be because of the buzz around the recently published the Shingo Award-winning book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, co-written by Karyn Ross and Jeff Liker.

KaiNexus recently invited The Toyota Way to Service Excellence author Karyn Ross to speak to our own Mark Graban, about How to Coach for Creativity and Service Excellence. Ross is a purpose-driven consultant and Lean coach at karynrossconsulting.com. Focused specifically on services, Karyn has worked with small, medium, and large organizations in sectors as diverse as insurance, financial services, HR, transportation, and retail. Using her unique Practical Creativity (TM) approach, Karyn teaches creativity techniques in combination with Toyota Way / Lean practices to help businesses retain current customers and attract new ones.

Listen to this Post and Subscribe to the Podcast:

For webinar listeners not in a service-based organization, Service Excellence is something Karyn believes we should all be concerned with, regardless of what type of organization we work for or what role we have in that organization. 

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Topics: Webinars

The Intersection of Culture & Technology [Webinar Preview]

Posted by Kade Jansson

Mar 13, 2017 1:34:55 PM

If the amazing insights Matthew Cannistraro shared with listeners in the KaiNexus webinar The Intersection of Culture and Technology: Capturing Improvement Where it Happens could be summed up in a few words, it would be that technology influences results.

Watch Now

Matthew Cannistraro is an Operations Analyst in the Sheet Metal Group at JC Cannistraro. He was joined by KaiNexus Vice-President of Improvement & Innovation Services and founder of LeanBlog.org Mark Graban, who hosted the webinar.

JC Cannistraro is a mechanical contractor who designs, fabricates and installs different systems for commercial buildings in Boston, with a specialization in hospitals and labs. It is a family business that has been transformed by technology.

“I think that that’s really important to understand, that like most organizations today, technology is a core part of all of our work flows. From design to installation, it’s a tool that everybody uses. And that is a really important part about how we use KaiNexus and how are improvement culture functions,” Cannistraro said.

Technology transformed them into a learning organization and allowed them to bring in young faces and to invite young students in co-operation programs, some of whom grew into leadership positions.

Listen to this Post or Subscribe to the Podcast!


Before they started using KaiNexus, JC Cannistraro used their own internal continuous improvement program, in which they tracked improvements with Google Sheets, but at some point this program went dead, flatlining in the number of improvements adopted over time. To combat this, they started using 5S training to make new improvements. Cannistraro stressed that the important thing 5S gave their teams a shared understanding of what they tried to improve, which in turn allowed them to see more opportunities for improvement. In fact, the result was too many opportunities to manage and soon a better solution was needed.

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Topics: Improvement Culture, Continuous Improvement Software, Webinars

Turning a Project Management Office & Continuous Improvement into an Innovation Team

Posted by Jake Sussman

Mar 8, 2017 8:19:00 AM

We love highlighting Lean success stories here at KaiNexus and so we were very excited when Erin Edwards, Continuous Improvement Manager at Four Seasons Produce agreed to host a webinar with us to highlight their success turning a Project Management Office (PMO) into an “Innovation Team.” Edwards is a certified Project Management Professional (PMP) with experience in both project management and continuous improvement and had been working with Four Seasons Produce for about five years when the webinar took place.

The webinar, Turning Continuous Improvement and a PMO into an Innovation Team, was hosted by our Vice-President of Improvement & Innovation Services, and founder of LeanBlog.org, Mark Graban. You can watch the full recorded webinar here. 

Four Seasons Produce is a full-service wholesale distributor and supplier of fresh organic, local, and conventional produce, which they supply to organic markets, food co-ops, independent retailers, chain stores, juice bars, and other produce buyers in the Mid-Atlantic and Northeast regions.

Listen to this Post or Subscribe to the Podcast:


Celebrating their 40th anniversary this year, Four Seasons Produce is growing; its 262,000 square foot warehouse in Ephrata Pennsylvania underwent a major expansion last year, which added space to both the warehouse and truck garages for their vehicle fleet.  

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Topics: Customer Testimonials, Webinars

Why This Organization Turned to Continuous Improvement Software [Webinar on Demand]

Posted by Maggie Millard

Dec 9, 2016 8:04:00 AM

When Dr. Tania Lyon became the first Director of Organizational Performance Improvement for St. Clair Hospital, continuous improvement software wasn’t the first thing she tried in working to create an improvement culture but, as she explained in a November 2016 KaiNexus webinar, the transition from paper to KaiNexus was inevitable.

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Topics: Continuous Improvement Software, Customer Testimonials, Webinars

The Neglected Aspect of Lean: Practical Problem Solving [Webinar]

Posted by Mark Graban

Jan 6, 2016 11:48:36 AM

We're very excited to be hosting a webinar on January 12, 2016, featuring Jon Miller, co-author of the excellent book Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the GainsJon is currently a partner at Gemba Academy, an organization that's a formal partner of KaiNexus. You can also check out his blog, "Gemba Panta Rei."

The topic of our webinar is "Practical Problem Solving."


I think this is an underappreciated aspect of the Toyota Production System and Lean. Some refer to it as an "8-step problem solving" method. It's a shame that more people don't know about it since it's second nature to Toyota people. It's a very powerful method.

I had been using A3 problem solving methods for years, thinking of it in terms of the PDSA or Plan-Do-Study-Adjust model. But, when I had the chance to work with a former Toyota leader, Pascal Dennis, I was fortunate to learn this more precise 8-step model.


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Topics: Webinars

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