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KaiNexus Blog

Everything Continuous Improvement

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Ask Us Anything! How to Get Leadership Buy-In and Plan Kaizen Events

Posted by Matt Banna

Jun 27, 2017 7:30:00 AM

In the webinar series Ask Us Anything, which you can find hereKaiNexus CEO and Co-founder Greg Jacobson and Mark Graban, our Vice-President of Improvement & Innovation Services and founder of LeanBlog.org, answer questions from KaiNexus webinar viewers on video.

For those who prefer to catch up on the continuous improvement discussion though the written word, we have summarized a couple of answers from episode 12 of Ask Us Anything here.

Have a question of your own?

Sign up for today's Ask Us Anything webinar and submit your question for Mark and Greg!

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Getting Leaders and Executives to Buy-In to Continuous Improvement

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Topics: Webinars

What is Service Excellence?

Posted by Matt Banna

May 24, 2017 1:43:16 PM

You may have been hearing the term “Service Excellence” a lot lately, and it may be because of the buzz around the recently published the Shingo Award-winning book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, co-written by Karyn Ross and Jeff Liker.

KaiNexus recently invited The Toyota Way to Service Excellence author Karyn Ross to speak to our own Mark Graban, about How to Coach for Creativity and Service Excellence. Ross is a purpose-driven consultant and Lean coach at karynrossconsulting.com. Focused specifically on services, Karyn has worked with small, medium, and large organizations in sectors as diverse as insurance, financial services, HR, transportation, and retail. Using her unique Practical Creativity (TM) approach, Karyn teaches creativity techniques in combination with Toyota Way / Lean practices to help businesses retain current customers and attract new ones.

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For webinar listeners not in a service-based organization, Service Excellence is something Karyn believes we should all be concerned with, regardless of what type of organization we work for or what role we have in that organization. 

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Topics: Webinars

The Intersection of Culture & Technology [Webinar Preview]

Posted by Kade Jansson

Mar 13, 2017 1:34:55 PM

If the amazing insights Matthew Cannistraro shared with listeners in the KaiNexus webinar The Intersection of Culture and Technology: Capturing Improvement Where it Happens could be summed up in a few words, it would be that technology influences results.

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Matthew Cannistraro is an Operations Analyst in the Sheet Metal Group at JC Cannistraro. He was joined by KaiNexus Vice-President of Improvement & Innovation Services and founder of LeanBlog.org Mark Graban, who hosted the webinar.

JC Cannistraro is a mechanical contractor who designs, fabricates and installs different systems for commercial buildings in Boston, with a specialization in hospitals and labs. It is a family business that has been transformed by technology.

“I think that that’s really important to understand, that like most organizations today, technology is a core part of all of our work flows. From design to installation, it’s a tool that everybody uses. And that is a really important part about how we use KaiNexus and how are improvement culture functions,” Cannistraro said.

Technology transformed them into a learning organization and allowed them to bring in young faces and to invite young students in co-operation programs, some of whom grew into leadership positions.

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Before they started using KaiNexus, JC Cannistraro used their own internal continuous improvement program, in which they tracked improvements with Google Sheets, but at some point this program went dead, flatlining in the number of improvements adopted over time. To combat this, they started using 5S training to make new improvements. Cannistraro stressed that the important thing 5S gave their teams a shared understanding of what they tried to improve, which in turn allowed them to see more opportunities for improvement. In fact, the result was too many opportunities to manage and soon a better solution was needed.

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Topics: Improvement Culture, Continuous Improvement Software, Webinars

Turning a Project Management Office & Continuous Improvement into an Innovation Team

Posted by Jake Sussman

Mar 8, 2017 8:19:00 AM

We love highlighting Lean success stories here at KaiNexus and so we were very excited when Erin Edwards, Continuous Improvement Manager at Four Seasons Produce agreed to host a webinar with us to highlight their success turning a Project Management Office (PMO) into an “Innovation Team.” Edwards is a certified Project Management Professional (PMP) with experience in both project management and continuous improvement and had been working with Four Seasons Produce for about five years when the webinar took place.

The webinar, Turning Continuous Improvement and a PMO into an Innovation Team, was hosted by our Vice-President of Improvement & Innovation Services, and founder of LeanBlog.org, Mark Graban. You can watch the full recorded webinar here. 

Four Seasons Produce is a full-service wholesale distributor and supplier of fresh organic, local, and conventional produce, which they supply to organic markets, food co-ops, independent retailers, chain stores, juice bars, and other produce buyers in the Mid-Atlantic and Northeast regions.

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Celebrating their 40th anniversary this year, Four Seasons Produce is growing; its 262,000 square foot warehouse in Ephrata Pennsylvania underwent a major expansion last year, which added space to both the warehouse and truck garages for their vehicle fleet.  

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Topics: Customer Testimonials, Webinars

Why This Organization Turned to Continuous Improvement Software [Webinar on Demand]

Posted by Maggie Millard

Dec 9, 2016 8:04:00 AM

When Dr. Tania Lyon became the first Director of Organizational Performance Improvement for St. Clair Hospital, continuous improvement software wasn’t the first thing she tried in working to create an improvement culture but, as she explained in a November 2016 KaiNexus webinar, the transition from paper to KaiNexus was inevitable.

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Topics: Continuous Improvement Software, Customer Testimonials, Webinars

The Neglected Aspect of Lean: Practical Problem Solving [Webinar]

Posted by Mark Graban

Jan 6, 2016 11:48:36 AM

We're very excited to be hosting a webinar on January 12, 2016, featuring Jon Miller, co-author of the excellent book Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the GainsJon is currently a partner at Gemba Academy, an organization that's a formal partner of KaiNexus. You can also check out his blog, "Gemba Panta Rei."

The topic of our webinar is "Practical Problem Solving."

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I think this is an underappreciated aspect of the Toyota Production System and Lean. Some refer to it as an "8-step problem solving" method. It's a shame that more people don't know about it since it's second nature to Toyota people. It's a very powerful method.

I had been using A3 problem solving methods for years, thinking of it in terms of the PDSA or Plan-Do-Study-Adjust model. But, when I had the chance to work with a former Toyota leader, Pascal Dennis, I was fortunate to learn this more precise 8-step model.

 

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Topics: Webinars

Episode 3 of the KaiNexus "Ask Us Anything" Webinar Series: You Ask, We Answer

Posted by Mark Graban

Dec 31, 2015 3:00:00 PM

Last month, we hosting an "Ask Us Anything!" webinar in which Greg Jacobson (KaiNexus Co-Founder and CEO) and I answered a ton of questions submitted to us by the attendees. It was a ton of fun and gave us the opportunity to cover a wide range of topics in an hour rather than diving deep into any single area. Some of the topics that came up were Lean, continuous improvement, Kaizen, leadership, coaching, culture change, and technology.

You can watch the recording of that webinar here.

 

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Topics: Webinars