Voice of Customer Has a Blind Spot: The Signals Your Customers Send Without Saying Anything
June 15, 2026Voice of Customer has been part of the Lean and Six Sigma vocabulary for so long that the phrase mostly goes unexamined. We gather customer...
Why Improvement Programs Stall -- and the Leadership Behaviors That Restart Them
May 18, 2026Webinar preview
Most CI and operational excellence leaders have lived this. The strategy is sound. The methodology is in place. People have...
How to Design Habit Loops for 5 Continuous Improvement Behaviors
May 5, 2026This is a companion piece to our earlier post on how habit science can build a culture of continuous improvement. That post covers the...
How Habit Science Can Build a Culture of Continuous Improvement
April 29, 2026Most CI coaches have experienced this frustration: you train a team on A3 thinking, they do one or two, and then... nothing. You launch a...
Why Your Lean Transformation Stalled After Year 5 (And What to Do About It)
April 29, 2026Here's a pattern that plays out in organizations around the world. Year one: excitement. A consulting engagement, a wave of kaizen...
What "Respect for People" Actually Looks Like on a Tuesday Morning
April 23, 2026Every Lean practitioner can recite the two pillars: continuous improvement and respect for people. Ask them what continuous improvement...
How to Leverage Process Behavior Charts: Webinar Recap
March 15, 2022We had the honor of hosting a webinar with our Senior Adviser, Mark Graban, author of Measures of Success: React Less, Lead Better, Improve...
Leadership Lessons from Motivational Interviewing
February 11, 2020One of the things we love doing most is providing the continuous improvement community with more resources and opportunities to learn. Our ...
How to Navigate the Transformation Continuum | Webinar Recap
July 18, 2019We have been very fortunate to have an impressive lineup of guest presenters for our webinar series on continuous improvement. Roger Chen...
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