We at KaiNexus never get tired of talking about how amazing our customers are. Cape Coral Hospital, a part of the Lee Memorial Health System, is the first community hospital in Florida to receive the Governor’s Sterling Award, having been identified as one of Florida’s best organizations.

The Sterling Award was created to recognize business and organizations which have successfully adopted performance excellence within their management and operations. The award is endorsed by the state Governor, the National Baldrige Program, and the State Alliance, and is granted to organizations which have been identified as business role models that can be emulated by other organizations based on a variety of criteria, including leadership, strategic planning, measurement, analysis, knowledge management, customer focus, operations focus, workforce focus, and overall results.

Scott Kashman, CAO of Cape Coral Hospital stated, “It is through the dedication of our entire team that we are able to achieve the level of excellence required to receive this award. Most importantly, through the application process we learned so much about ourselves, how we operate as an organization and how we can continue to improve and deliver even better care in the future.”

Winners of the Sterling Award are determined by the Florida Sterling Council examiners, following the submission of a fifty page application. Employees at every level are interviewed, and additional documents submitted to verify the application.

The Florida Sterling Council announced that “Cape Coral Hospital has engaged and connected its employees, volunteers, physicians and community members to create a stronger focus on key priorities in alignment with the hospital and Lee Memorial Health System goals,” thus earning the highest recognition a Florida organization can receive for performance excellence.