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KaiNexus Blog

Everything Continuous Improvement

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Becca Millard

As a KaiNexus Documentation and Support Specialist, Becca knows the ins and outs of the KaiNexus continuous improvement software. She teaches people how to use the software by writing blog posts and support articles, as well as providing one-on-one support. She's well versed in continuous improvement best practices, and enjoys teaching people to how to improve their improvement process.

Recent Posts

Who Should be Involved in Lean?

Posted by Becca Millard

Aug 22, 2018 7:45:00 AM

When I decided to do a post on who should be involved in Lean, I Googled the question. I was quite surprised that no content specific to this query came up. Maybe it’s because people just assume the answer is either “everyone,” or “you’ll know if it’s you.” However, I think it’s worth taking some time to think about the various roles of folks who can contribute to a successful Lean implementation.

Executive Leaders

We’ve had the chance to chat with people who have experienced wildly successful Lean transitions and those who’ve been involved in epic flops. The one thing that all of the effective implementations have in common is active and engaged executive leaders. Only top-level leaders can create the culture that is necessary for Lean to thrive. They set the example, provide the resources, and ultimately determine the direction of the company. Lean is successful when improvement and innovation are imperatives for leaders. The C-suite is also responsible for investing in Lean by providing technology, training, and recognition.

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Topics: Lean

Why Host Training & Classes in Your Continuous Improvement Platform?

Posted by Becca Millard

Apr 6, 2017 7:37:00 AM

Any good continuous improvement platform empowers you to improve in any way you see fit, rather than forcing you to subscribe to one particular methodology. That means people use the software to support a ton of different types of improvement work - including improvement-related certification classes.

Organizing your Lean certifications and classes in the same platform you use to actually do the improvement work makes it possible for students to learn improvement concepts while practicing the methodology at the same time.

This is important because the unifying theme to adult learning is the fact that adults learn better when they actually do the action they are learning. Instead of learning a theoretical improvement concept and then trying to take it back to their workplace, using the improvement concept or tool in a real-life system allows the student to understand the concept or tool better and has the consequence of actually improving the organization. That is why Lean Certification courses generally have an Opportunity for Improvement, A3, Just-do, or larger Lean project component.

Listen to this Post or Subscribe to the Podcast:


Continuous improvement software is leveraged less as a Learning Management System and more as a Improvement Management System that has a built-in learning component.

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Topics: Continuous Improvement Software

Should You Introduce Improvement Software to Your Over-Loaded Staff?

Posted by Becca Millard

Jan 26, 2017 8:03:00 AM

One of the most common worries we hear about from people getting ready to introduce a continuous improvement software solution is that their people are already busy enough without having to learn how to use the new system and incorporate it into their daily activities. And it’s not just leaders who are concerned - their employees are worried, too. They're concerned that they’ll be expected to devote lots of time to learning how to use the software, and that the system will add lots of work to their already packed days.

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Topics: Software, Customer Testimonials

A Study of a Successful Lean Management System [Webinar on Demand]

Posted by Becca Millard

May 12, 2016 11:20:45 AM

Michael Lombard, MBA, PMP is an accomplished leader in Lean Healthcare, currently serving as the Senior Director of Operational Excellence at Cornerstone Healthcare Group in Dallas, TX. He has been an awesome KaiNexus customer at two different organizations over the last couple of years.

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Topics: Lean, Customer Testimonials

An Interview with Mark Graban on the Role of Lean in Healthcare

Posted by Becca Millard

Jul 28, 2015 2:06:00 PM

We like to help you stay in the know about what's up in the Lean Healthcare world, which can often mean letting you know what our Mark Graban is up to. In case you don't know, Mark Graban is the author of two Shingo Research Award-winning books, and has worked as a consultant to healthcare organizations throughout North America and Europe, teaching and implementing Kaizen and other Lean management practices. He was previously a Senior Fellow with the Lean Enterprise Institute and the Healthcare Value Network and continues as an LEI faculty member. Mark is also the founder of the popular LeanBlog.org and its podcast series. He now serves as the VP of Customer Success at KaiNexus.

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Topics: Lean Healthcare

Cape Coral Hospital Recognized for Exemplary Performance Improvement

Posted by Becca Millard

Jul 20, 2015 9:55:00 AM

We at KaiNexus never get tired of talking about how amazing our customers are. Cape Coral Hospital, a part of the Lee Memorial Health System, is the first community hospital in Florida to receive the Governor’s Sterling Award, having been identified as one of Florida’s best organizations.



The Sterling Award was created to recognize business and organizations which have successfully adopted performance excellence within their management and operations. The award is endorsed by the state Governor, the National Baldrige Program, and the State Alliance, and is granted to organizations which have been identified as business role models that can be emulated by other organizations based on a variety of criteria, including leadership, strategic planning, measurement, analysis, knowledge management, customer focus, operations focus, workforce focus, and overall results.

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Topics: Customer Testimonials

6 of the Best TED Talks to Inspire Great Leadership

Posted by Becca Millard

Jun 30, 2015 2:33:00 PM

There's nothing like a great TED talk to inspire you. I think I could sit here and watch them all day long. Who couldn't, when you have options ranging from what to do when antibiotics don't work any more to child prodigies playing old school jazz? I find TED talks especially helpful when I'm looking for inspiration regarding leadership of continuous improvement. There are so many out there about idea generation, employee engagement, collective intelligence... so, I've collected a handful of the best TED talks to inspire great leadership. I hope you like them as much as I do!

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Topics: Leadership

How a Checklist Almost Thwarted the First Moon Landing

Posted by Becca Millard

Jun 11, 2015 9:39:00 AM



Checklists are a great way to ensure standard work - especially in a process that has many steps, or for doing work that’s mission critical. The checklist should be developed and tested, of course, but the responsibility for improving the process doesn’t end there. There’s a fine line between “Always follow the checklist” and “Be a critical thinker,” and it’s crucial to train your employees to strike a balance between the two. After all - checklists aren’t perfect, and who better to find errors or opportunities for improvement than the people using them?

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Topics: Daily Improvement

When Should You Totally Scrap Your Employees' Improvement Ideas?

Posted by Becca Millard

Jun 9, 2015 3:26:00 PM

If you’re leading the continuous improvement efforts for your organization (or any part of it), at some point you’ve probably found yourself busier than a one legged cat in a sandbox as you try to sift through them. At that point, it’s only natural to want to weed through those ideas and toss out the ones that aren’t going to result in an improvement for the organization. That way, you can focus your efforts on the good ideas that you actually want to see implemented - and your organization will improve more. Right?

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