Tania Lyon is the Director of Organization Performance Improvement at St. Clair Hospital in Pittsburgh and a KaiNexus customer. She has taken full advantage of the KaiNexus platform and today we will share a guest post that she wrote about the use of Boards at St. Clair Hospital.
KaiNexus boards are an important part of our continuous improvement effort at St. Clair. With only two staff members dedicated to continuous improvement in a hospital of 2,400 employees, we need transparency to help us identify where our coaching is most needed. Our KaiNexus boards help us prioritize who to work with and when, sort of similar to how the squeaky wheel gets the grease. They also help us know where and when to “coach the coaches” as we work to embed lean management principles into our leadership team.