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Customer Value - The Ultimate Goal of a Lean Organization

April 28, 2016

It is a common misconception that the elimination of waste is the prime objective for Lean organizations. This isn’t one bit surprising....

DMAIC – A Smart Approach for Lasting Improvement

April 25, 2016

Most of the time when we talk to people about continuous improvement, the focus is on using improvement techniques to make business...

Catchball Tip: Transparency Begets Trust

October 2, 2019

The Lean practice of Catchball starts with an idea for improvement or a challenge that needs to be addressed. One person captures what they...

4 Fundamental Responsibilities of Lean Leaders

February 16, 2017

The Lean approach to business management is popular because it provides a useful structure and a language for the pursuit of continuous...

How Playing Catchball Develops Trust in Your Improvement Culture

March 31, 2016

Steven Covey once wrote, “Trust is the glue of life. It is the most essential ingredient in effective communication. It’s the foundational...

There’s No Crying in Catchball

March 8, 2016

We’ve had the opportunity to work on improvement with tons organizations over the years, and almost every single one has a certain thing in...

Conventional Wisdom that a Lean Organization Should Actually Ignore

March 2, 2016

Conventional wisdom consists of ideas that are so widely held that they are believed to be true without much critical analysis. The problem...

Purpose, People and Process – The Foundation of a Lean Organization

July 21, 2016

The Lean business process management methodology is a way of planning and measuring the long-term success of an organization, focused on...

Will Your Employees Hate You for Implementing Standard Work?

November 4, 2015

We’re not going to lie. The implementation of standard work can go very wrong. If not executed properly, it can be seen by employees as...