<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=749646578535459&amp;ev=PageView&amp;noscript=1">

Customer Blog

Improvement Software Tips and Tricks

Subscribe

Jake Sussman

Jake Sussman is the VP of Customer Experience at KaiNexus. Jake works with organizations as they partner with KaiNexus to start, spread and sustain improvement cultures. As the leader of Customer Experience, Jake leads various teams including implementation, training, and account management ensuring that KaiNexus customers have the tools and resources necessary to spread improvement. Jake is a customer advocate and believes that employees should have a role in building the collective experience a company provides to their customers. He has a background in marketing and technology and has worked with several early to mid-stage companies to build and scale customer teams. Jake also currently serves on the board of MusicTechandFood.org, a non-profit organization dedicated to fighting hunger. Jake received his BSBA from the University of Denver in 2004. A new father of two boys, he enjoys being outside in Central Texas with his growing family.
Find me on:

Recent Posts

2.3.0 Release: Kiosk, Chart Annotations, Impact Splitting & More!

Posted by Jake Sussman

Oct 18, 2018 3:00:00 PM

The latest 2.3.0 Release was one of our biggest updates of the year. With 31 new Improvements, there is something for everyone in this version. Here are some of the highlights:

Read More

Attribute Reporting, Filter Refactor, Custom Layout Updates, and More! 

Posted by Jake Sussman

Jan 29, 2018 2:09:05 PM

Happy New Year to all our KaiNexus friends! I know we keep saying this, but we have another huge update for you.

Read More

The Nexie Awards, Honoring the Best and Brightest of the KaiNexus Tribe

Posted by Jake Sussman

Sep 15, 2017 2:13:38 PM

At KaiNexus, we are firm believers that recognition is the best form of motivation. In some cases, individuals may be motivated differently; some intrinsically and others extrinsically. Despite these differences, motivation through recognition can be a simple and universal method for getting people fired up.

Read More

Add a Comment

Recent Posts