Jason Coons is the Director of Process Excellence at Kettering Health Network (KHN) in Dayton, OH. He has over ten years of experience in the healthcare, medical device, and consulting industries, as well as Six Sigma, Lean, PMP, and ITIL certifications. KHN is a KaiNexus customer, and began using our software to spread continuous improvement in 2013. Jason is hosting a webinar on June 15 from 1-2 EST, in which he’ll discuss KHN’s system-wide approach to driving process improvement.
Many organizations face the challenge of small internal process improvement teams trying to solve large issues across complex systems; we’re definitely not unique in that aspect. Starting with a small team and expanding is a really common way to initiate a process improvement program. The continuous improvement journey at Kettering Health Network began with one person managing process improvement at two hospitals, which later grew to include a larger team across all of the seven hospitals in the network.