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Mark Jaben

Mark is a residency trained, board certified Emergency Physician with over 25 years of clinical experience. After 20 years in a single hospital group, he has been doing independent emergency medicine practice for the past 7 years in the community setting in emergency departments ranging from 5000- 75,000 annual visits and has experience in hospitals, Indian Health Service facilities, office practices, and EMS services. His initial immersion into Lean came in 2008 while living and working in Taupo, New Zealand, where he had the opportunity to test Lean methodology while leading implementation efforts at the hospital there. After returning to the US, he continued to apply these concepts in emergency departments, hospitals, clinics, and regional collaborations, with a particular focus on how this can inform individual work. Observing the successes, as well as the trials and tribulations, led Mark to delve further into why this stuff works. His soon to be released book, Free the Brain: Overcoming the Struggle People and Organizations Have With Change, takes a look at what neuroscience research says about how the brain operates and provides some real insight into why organizations do, or don’t, function so well. In addition to supporting hospitals in their efforts to improve their delivery of quality patient care, his particular interests include the application of Lean principles to medical decision making and to individual work. He was included in A Factory of One, by Dan Markovitz, the 2012 Shingo prize winning book on this topic. Mark has written extensively about what it really takes to engage people in change efforts and has presented internationally on these topics. His experience includes EMR development and implementation, facility design, regional health delivery, and the interface between different hospital departments as well as between different organizations.
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Recent Posts

Vet the Plan: A Guide To The Dilemma Of Planning in PDSA

March 16, 2017

In my last post, we reflected on PDSA/PDCA and how different it becomes when thought of as a true cycle, rather than if considered in a...

No Topic Here

How PDSA Could Have Prevented the "Muslim Ban" Fiasco

February 14, 2017

Wow! The daily lessons served up by the current political climate in the United States just keep coming. I’m quite certain nobody intended...

No Topic Here

The Election And Organizational Improvement: What We Can Learn

February 11, 2020

This is Part II of a two-part blog post. You can read the first part here.

In such a deeply divided race as the 2016 Presidential election,...

The Election And Organizational Improvement: The Lesson We Can Learn

January 26, 2017

The pundits, pollsters, and people around the world are confused about the US Presidential election, but maybe we shouldn't be; how the...

Why Your Political Beliefs are Confusing, and How that Applies to Work

October 12, 2016

First off, while this blog post may be about the extraordinary election going on in the United States, this is not a partisan plea. Sorry...

Making a Better Pitch for Your Improvement Initiatives

February 11, 2020

In my last post, we learned that while our brain has the capacity to honor the experiences of others and incorporate that data into its...

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Think You Are Credible? Think Again.

August 11, 2016

When it comes to gaining traction for a change in an organization, credibility trumps reason. Establishing such credibility demands we are...