I love that Thanksgiving gives us all a reminder each year to be grateful for the people and things that we value in life. Some people gather with their loved ones, while others go out into the community to serve, remembering that no matter our hardships, we can always give someone else a hand. I think it is wonderful that we have set aside a national day of thanks.
Nov 25, 2015 8:00:00 AM
Topics: Employee Recognition
Jul 24, 2015 1:30:22 PM
You’ve probably heard of Zappos, the online shoe retailer based out of Las Vegas, Nevada. Well, I call them a shoe retailer, but they would argue that they’re a customer service company that just happens to sell shoes. Whether you judge Zappos on the goods they provide or the culture of customer service that they spread, their success lies in the strategic engagement of their employees. There’s a reason Zappos has been named on the FORTUNE's 100 Best Companies to Work For 6 years in a row; they know how to treat their people right.
Mar 5, 2015 2:16:00 PM
As more and more business operations are supported by technology that is capable of generating data to inform decisions, executive teams are demanding objective, fact-based justification for investment in every area of the organization. Marketers no longer make ad buys based on “gut feeling,” PR teams must prove an ROI, and customer service organizations must meet satisfaction metrics. This shift in decision making impacts HR organizations and programs as well. Efforts to improve employee engagement and morale are often given low priority or neglected altogether because they are seen as subjective, difficult to measure, and too far removed from the bottom line.
Topics: Employee Recognition
Jan 15, 2015 7:45:00 AM
When companies adopt a platform for managing their continuous improvement efforts, they look for solutions that offer workflow management, notifications and alerts, ROI reporting, and mobile device support, among other things. These are all essential elements of a great business management solution, but there’s another one that is often overlooked - built-in employee recognition.
Dec 26, 2014 8:03:00 AM
We’ve written before about how continuous improvement is a team sport. One of the best things about playing on a team is that the success of each individual contributes to the success of the whole. When the ace pitcher gets the last out, everyone on the team wins (and if it is the 7th game of the World Series, grown men hug). Your team might not get as excited over a resolved opportunity for improvement as Buster Posy and Madison Bumgarner, but they should have the opportunity to celebrate.
Aug 4, 2014 1:19:00 PM
Most business leaders will nod in agreement when you say that employee recognition is an important factor in engagement and retention. But, not all of them are attuned to the emotional and social factors that make employee recognition so essential. This is obvious when you look at some of the mistakes they make in their approach to recognition.