What Happens After You Outgrow Your Suggestion Box, Spreadsheet, or Homebrew System

You already know something is broken. The spreadsheet that tracked 40 improvements just fine is now a 12-tab monster maintained by a...

Kicking Off A New Approach to a Culture of Improvement

Last month, I had a great opportunity to work onsite with one of our customers, Mary Greeley Medical Center, in Ames, Iowa. They’ve been...

Reflections from a KaiNexus Workout

Solving Problems with Mary Greeley Medical Center

Nothing makes going to work so pleasant as when you’re working with warm, welcoming,...