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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

An Introduction to Gemba Walks

June 7, 2016

If you were watching CSI Tokyo, much of the action would take place at gemba, the scene of the crime. In Japanese, the word gemba means...

How To Achieve Rapid Continuous Improvement

July 21, 2016

Some of the world’s largest and most successful organizations, including GE, Toyota, and Amazon have implemented sophisticated business...

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Video: Mark Graban Discusses the Shared Vision at KaiNexus

April 11, 2017

Mark Graban has been part of the KaiNexus team longer than anyone beside the co-founders Greg and Matt, and has been a huge contributor to...

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Effective Innovation Tools Have These 5 Features

March 19, 2015

As more and more companies come to realize the need for innovation management, new innovation tools are being released to the market. They...

The Secret Service’s Epic Culture of Improvement Fail

August 28, 2015

Wow. What else can you say when talking about what’s been revealed lately about what was one of America’s most trusted intuitions. Just...

Video: The Ideals That Attracted a SaaS Sales Specialist to KaiNexus

March 19, 2015

I first met Jeff after he'd decided to join the KaiNexus team, and his enthusiasm for continuous improvement was already bubbling over in...

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Video: Customer Feedback On the KaiNexus WorkOut

March 24, 2015

We love talking to our customers and getting their feedback on both our software and our services. If we're lucky, we even manage to...

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Video: Why Greg Jacobson Co-Founded KaiNexus

September 16, 2016

The story of the origin of KaiNexus is one of the main reasons I joined the KaiNexus team. From the moment I first heard Greg (our...

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How To Get Started with Continuous Improvement

March 19, 2015

The Merriam-Webster dictionary defines “beginning” as “the point or space at which something starts.” I really love that way of describing...

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