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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

The Secret Service’s Epic Culture of Improvement Fail

August 28, 2015

Wow. What else can you say when talking about what’s been revealed lately about what was one of America’s most trusted intuitions. Just...

Video: The Ideals That Attracted a SaaS Sales Specialist to KaiNexus

March 19, 2015

I first met Jeff after he'd decided to join the KaiNexus team, and his enthusiasm for continuous improvement was already bubbling over in...

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Video: Customer Feedback On the KaiNexus WorkOut

March 24, 2015

We love talking to our customers and getting their feedback on both our software and our services. If we're lucky, we even manage to...

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Video: Why Greg Jacobson Co-Founded KaiNexus

September 16, 2016

The story of the origin of KaiNexus is one of the main reasons I joined the KaiNexus team. From the moment I first heard Greg (our...

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How To Get Started with Continuous Improvement

March 19, 2015

The Merriam-Webster dictionary defines “beginning” as “the point or space at which something starts.” I really love that way of describing...

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How To Get More Ideas For Improvement From Your Employees

March 23, 2015

There are people in your organization who know how to tackle its biggest challenges, improve customer service, expand product offering, and...

Gemba Academy Interviews Mark Graban About KaiNexus

March 19, 2015

Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books ...

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20 Things Engaged Employees Do that Disengaged Ones Don’t

April 2, 2015

One of my favorite songs from the 80’s is Prince’s "Raspberry Beret." In it, among other things not well suited for this blog, he describes...

Continuous Improvement Data

August 28, 2015

As part of our efforts to share valuable Lean practices with our readers, we've created a series of education videos. Each video covers an...