Reducing Specimen Contamination: Did the Improvement Last?
November 9, 2026At St. Luke Community Healthcare in Montana, routine monitoring revealed a significant problem with contaminated urine cultures. In 2025,...
Is Your CI Team Too Good at Solving Problems?
November 5, 2026At the AME 2026 International Conference in Milwaukee, I went to a session from OhioHealth whose title is a bit of a math problem: "Scaling...
Don't Wait for Employees to Speak Up. Ask Them.
November 2, 2026A vice president I was coaching went with me to an emergency department to learn more about the work and the problems employees were...
ISO 9001:2026 Calls for a Quality Culture. How Would You Know You Have One?
November 2, 2026A technician reports the same defect for the third time. The supervisor is under pressure to meet a production target. Does the supervisor...
The Lean Audit You Haven't Run on Your Own System
August 17, 2026If you lead continuous improvement, you spend your days coaching other teams through Lean thinking. Standardize the process. Make the work...
The ICU Had a High-Performing Team. That Wasn't Enough.
July 8, 2026When a nurse comes to Jackie with an idea, her response is always the same: "Did you put that in KaiNexus?"
That's it. No form to fill out....
No, You Can't Disband Your CI Team After Two Years
June 16, 2026Not long ago, an organization told us it was dissolving its continuous improvement department. The reasoning sounded almost responsible....
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