Recent Posts
Second-Order Effects: Why Your Improvement Made Someone Else's Job Harder
May 19, 2026You finish the project. The numbers look good. Your process is faster, your team is relieved, and you move on to the next thing. Then,...
"We're the Kind of Organization That...": Why Identity Beats KPI Targets for Sustaining Improvement
May 12, 2026There's a phrase that Greg Jacobson, CEO of KaiNexus, uses that sounds like a minor word choice but functions as a completely different...
Having No Problems is the Biggest Problem of All
December 12, 2022“Having no problems is the biggest problem of all.” I’ve heard many variations of this quote from Taiichi Ohno.
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