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Customer Blog

Improvement Software Tips and Tricks


Becca Millard

As a KaiNexus Documentation and Support Specialist, Becca knows the ins and outs of the KaiNexus continuous improvement software. She teaches people how to use the software by writing blog posts and support articles, as well as providing one-on-one support. She's well versed in continuous improvement best practices, and enjoys teaching people to how to improve their improvement process.

Recent Posts

The Lowdown on KaiNexues Badges

Posted by Becca Millard

Aug 1, 2018 2:38:00 PM

We’ve found that even a small, simple reward can inspire people and keep them engaged with their organization’s Lean efforts. You can’t congratulate everyone in person, but a little recognition goes a long way.

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How to Make a PICK Chart in KaiNexus

Posted by Becca Millard

Jul 27, 2018 1:53:00 PM

A PICK chart - which stands for Possible, Implement, Challenge, and Kill (or Kibosh) - is a visual tool used prioritize ideas. They’re typically used after (or during) brainstorming sessions to help a team identify which ideas can be implemented easily and with a high payoff.

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Identifying and Eliminating Bottlenecks with KaiNexus

Posted by Becca Millard

Jun 29, 2018 9:32:00 AM

Monitoring the vital signs of a continuous improvement culture - engagement, activity, and impact, for example - gives leaders key insight into the health of that culture. It is essential that leaders be on the lookout for developing bottlenecks that can hurt those metrics. Nothing is more harmful to the momentum and effectiveness of improvement than out-of-control bottlenecks.

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How to Get More Out of KaiNexus Quick Search

Posted by Becca Millard

Jun 19, 2018 8:21:00 AM

Get ready for quick search to become your new best friend! In this post, I thought I’d discuss the three quick search options and how much power quick search in KaiNexus has these days.

When you use quick search to look for items with a specific keyword, your eye probably goes directly to the list of results. If there are lots of results, you might look a bit further up the page and uncheck some of the workflow boxes to narrow your results.

But how often do you look to the search type field to narrow those results? It’s set to “Relevance” by default, which serves you well most of the time, but our quick search can do so much more.

There are three search types:

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Getting Started in KaiNexus - Tips for Brand New Users

Posted by Becca Millard

Jun 12, 2018 8:11:00 AM

Starting with a new software solution can be overwhelming. Luckily, our Customer Experience team is pretty awesome, if I do say so myself, and have developed training Boards showing you what you need to see the first time you log in, complete with helpful videos.

If you’re currently going through this process, I thought I’d offer some additional information in a different format to cover all our bases. If you haven’t started using KaiNexus just yet but are curious about what’s in store, stick around!


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How and Why You Need to Move Your Huddle Boards into KaiNexus

Posted by Becca Millard

Jun 7, 2018 7:45:00 AM

The term “Huddle Board” can mean a lot of different things to different people. The most meaningful thing is that it provides a regular structure to view the status of important items for a team. The team is usually pretty local - will look at the board with some frequency. Perhaps a few times per shift, one time per day, or once a week, depending on the needs.

What is displayed on the board can also vary. Usually, people will put a kanban style view of their Opportunities for Improvement or ideas, their KPIs, the status of the main projects, announcements, and/or key visual management indicators.

If you’re working with business improvement methodologies such as Lean or Agile management, odds are good that you’ve taken part in daily huddle meetings. Those meetings likely involved the popular visual management tool of a Huddle Board, designed to keep teams on the same page and ensure that forward momentum is maintained.

First I’d like to tell you why you should use KaiNexus for them, then I want to talk about how.

There are some problems when it comes to traditional Huddle Boards that KaiNexus solves:

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When To Delete Improvements from KaiNexus (Or Not)

Posted by Becca Millard

Apr 26, 2018 8:14:00 AM

When you’re leading the Lean efforts for your organization or for your team, you’re bound to find yourself totally swamped. At that point, it’s probably tempting to want to sort through all the improvements your people have entered into KaiNexus and delete any that seem like they won’t bring about a change in the organization. 

That seems like an okay plan - you’ll be able to focus on the best ideas and get more improvement done, right?

Not quite.

While you may be able to delete improvements your staff has created, you should only do so very rarely. In fact, I’d go so far as to say that you should only delete improvements that contain sensitive information not relevant to improvement work (ex: it would break a law or company policy) or are otherwise deemed inappropriate from an HR perspective.

Let’s take a look at some reasons you might be tempted to delete an improvement and why it’s better to let it live in KaiNexus:

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What To Do with Bad Ideas

Posted by Becca Millard

Oct 6, 2017 7:26:00 AM

If you’ve ever worked with a traditional suggestion box system, you’ve probably encountered one of its greatest problems - that ideas are discarded as “bad” ideas without the person making that decision ever talking to the person who submitted it. In fact, it’s not unusual that only 2-3% of suggestions get approved and implemented.

If you’re working on a team and you see everyone’s ideas go into the box and never come to fruition, it’s understandable that you would get discouraged enough to stop submitting your ideas entirely.


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Highlights from the Past Year of KaiNexus Development

Posted by Becca Millard

Sep 29, 2017 7:13:00 AM

2017 has been an incredibly busy year for our team here at KaiNexus! At our User Conference earlier this month, our CEO and Co-Founder, Greg Jacobson, discussed how we’ve grown as a company over the years, and how the KaiNexus platform has grown alongside us.

In the last year, we have released ten new versions of KaiNexus. Those ten releases were comprised of 257 enhancements - that includes improvements, new features, and bug fixes. We’d like the take this opportunity to go over some of the top enhancements, just in case you missed their announcement.

While this blog post IS awesome, I do recommend watching this video for a more... engaging experience.

2017 KaiNexus UC - Year Overview from KaiNexus on Vimeo.


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The Great Ideas that Came from Last Year's User Conference

Posted by Becca Millard

Aug 31, 2017 8:05:00 AM

We at KaiNexus cannot wait for our 3rd annual User Conference in Austin! We’re bringing together some amazing continuous improvement professionals representing organizations in a variety of industries that have decided to invest in building a culture of improvement.

Last year’s conference was awesome! Our users got to learn from experts in the field as well as from each other. And we got to learn from our users, too. We asked everybody at the conference to tell us what new features they’d like to see in KaiNexus and what improvements they’d like to see for existing features.

We got 33 suggestions. Of those ideas, we’ve already implemented 19 of them - that’s 58%!

Here are just a few of the improvements that were suggested that you might recognize:

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