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Should You Be Using PDSA or DMAIC?

August 17, 2016

When it comes to continuous improvement techniques, you have many options. There are a variety of approaches and tools designed to support...

For the Want of a System Better Than a Sticky Note, a Sale Was Lost

February 11, 2020

Earlier this year, my wife and I decided to replace her 2008 vehicle. She still loved it and it drove well, but out-of-warranty repair...

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Everything You Want to Know about Hoshin Kanri, but Are Afraid to Ask

August 15, 2016

When I first started thinking and writing about all of the tools and techniques that organizations use to embrace continuous improvement...

The Lean Leadership Reading List

January 26, 2017

Maybe it is just me, but I always feel a little caught off guard this time of the year when I walk into Target or the grocery store and see...

Think You Are Credible? Think Again.

August 11, 2016

When it comes to gaining traction for a change in an organization, credibility trumps reason. Establishing such credibility demands we are...

Top 5 Questions About Standard Work

August 30, 2016

When we talk to leaders and managers about continuous improvement, one subject that is always important is that of Standard Work. We find...

Everything You Need To Know About Strategy Deployment [Webinar]

August 9, 2016

Organizing initiatives from the top of an organization may seem like a simple task, especially while using continuous improvement to carry...

Bring the Spirit of Pokémon Go On Your Gemba Walk

October 11, 2023

A friend is visiting Rome right now. Yesterday she posted a selfie from the Coliseum. Of course, I asked the obvious question, “Is it a...

7 Simple Tips for Building Cross Functional Teams

August 3, 2016

Last year, research by the Harvard Business Review found that 75% of cross-functional teams are dysfunctional, meaning that “They fail on...